Terms of Use

lululemon, its group companies, and affiliates (“lululemon”) own and operate websites across the UK and the European Economic Area (collectively the “Sites”). The corporate entity you are interacting with will depend on your geographical location and/or the Site you are accessing:

eu.lululemon.com is owned and operated by lululemon athletica ch gmbh;
lululemon.co.uk is owned and operated by lululemon athletica uk ltd;
lululemon.es is owned and operated by lululemon athletica spain slu;
lululemon.de is owned and operated by lululemon athletica DE GmbH;
lululemon.fr is owned and operated by lululemon athletica FR SARL;

As a convenience to you, lululemon grants you (“you”, “your”) access to the Sites and use of its applications (hereinafter referred to as the “Apps”) (together, the “Platform”), conditioned on your acceptance of these terms, conditions, and notices contained herein (the “Terms”) (together with the relevant Privacy Policy, Return Policy, Cookie Policy, Terms of Sale, and any other documents referred to herein).

For the purposes of these Terms, “Content” means collectively any text, images, graphics, software, source code, Apps, specifications, audio files, videos, articles, trademarks, logos, and other information or content made available through the Platform that are not Submissions (as that term is defined below), including but not limited to the design, structure, selection, coordination, expression, “look and feel”, and arrangement of such content.

These Terms contain the following terms and conditions sections:

General Terms of Use

Market-Specific Terms

Gift Card Terms and Conditions

Review Terms and Conditions

A. General Terms of Use

1. Acceptance of Terms.

PLEASE READ THESE TERMS OF USE (“Terms of Use”) AND LULULEMON'S PRIVACY POLICY WHICH IS PUBLISHED FROM TIME TO TIME ON THE SITE YOU ARE USING (“Privacy Policy”) CAREFULLY BEFORE USING THE PLATFORM. BY USING THE PLATFORM ON ANY COMPUTER, MOBILE PHONE, TABLET, CONSOLE OR OTHER DEVICES (collectively, “Devices”), YOU AGREE TO THESE TERMS OF USE, AND YOU CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF INFORMATION AS DESCRIBED IN THESE TERMS OF USE AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS OF USE AND THE PURPOSE FOR PROCESSING INFORMATION SET OUT IN OUR PRIVACY POLICY, YOU MUST EXIT THE PLATFORM IMMEDIATELY AND DISCONTINUE ANY USE OF THE PLATFORM AND ANY CONTENT CONTAINED THEREIN. IF YOU DO NOT AGREE TO THESE TERMS AND THE LULULEMON PRIVACY POLICY, THEN YOU WILL NOT BE ABLE TO DOWNLOAD, USE, OR ACCESS THE PLATFORM. YOUR USE OF THE PLATFORM SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW.

LULULEMON MAY, IN ITS SOLE DISCRETION, MODIFY THESE TERMS AT ANY TIME BY POSTING UPDATED TERMS ON THE PLATFORM OR BY SENDING REGISTERED USERS AN EMAIL NOTICE OF THE CHANGES. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU MUST CEASE USING THE PLATFORM. BY CONTINUING TO USE OR ACCESS THE PLATFORM, YOU ARE AGREEING TO THE REVISED TERMS. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with lululemon or its affiliates for other products or services.

Our Privacy Policy, which is incorporated into these Terms of Use by this reference, further describes the collection, use, and further processing of personal information on the Platform. Notwithstanding anything else to the contrary contained in these Terms of Use, lululemon’s use of any personal data (e.g., name, address, etc.) you provide via the Platform shall be governed by our Privacy Policy. For further information regarding lululemon’s processing of your personal information, please refer to our Privacy Policy, available at https://www.eu.lululemon.com/en-lu/content/privacy-policy/privacy.html, or as applicable, the local version available at the bottom of the Site you may be visiting from time to time.

You are expected to check this page from time to time to take notice of any changes lululemon has made, as they are binding on you. These Terms of Use were updated as of 1 March 2024.

2. Use and Restrictions.

The Platform may be accessed and used only by individuals who can form legally binding contracts under applicable laws, who are 18 years of age or older, and who are not otherwise barred from using the Platform under applicable laws.

The Platform is provided solely as a convenience to you for non-commercial use. You may access and use the Platform only in accordance with all applicable laws and regulations and with these Terms of Use. You acknowledge and agree that lululemon, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to or use of the Platform.

You further agree that you will not:

resell for commercial purposes products purchased through the Platform, or as applicable, from a lululemon retail store;
commercially sell, resell, distribute, or frame the Platform or Content therein;
modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content;
use, frame, or utilize framing techniques to enclose any lululemon trademark, logo, or other proprietary information (including the images found on the Platform, the content of any text or the layout/design of any page or form contained on a page) without lululemon’s express written consent;
collect or use any product listings or descriptions; or
use any meta tags or any other “hidden text” utilizing a lululemon name, trademark, or product name without lululemon’s express written consent.

When using the Platform, you may not:

breach, attempt to breach, or otherwise bypass any security or authentication measures of the Platform, the server on which our Sites are stored, or any server, computer, or database connected to our Platform;
transmit into or submit to the Platform any of the following: viruses, malware, malicious or destructive code, or any other routine, device, or other undisclosed feature (e.g., so-called time bomb, software lock, drop dead device, malicious logic, worm, Trojan horse, or trap, back door, or software routine) that either interferes with or otherwise harms or provides unauthorized access or causes unauthorized modifications to the Platform, including the systems or servers which host the Platform;
use any data mining robots, or similar data gathering and extraction methods from the Platform;
access or attempt to access any systems or servers on which the Platform is hosted or modify or alter the Platform in any way, other than for your use of the Platform as expressly permitted in these Terms;
attack our Platform via a denial-of-service attack or distributed denial-of-service attack; or
forge headers, create a false identity, or otherwise manipulate identifiers in order to deceive others or disguise the origin of any Content or other information transmitted to or via the Platform.

Any unauthorized use of the Platform will terminate the permission or license granted by these Terms of Use, will result in you being barred from using the Platform, and may violate applicable law, including, but not limited to, copyright laws, trademark laws (including trade dress), and communications regulations and statutes.

3. Copyright

The Content, Sites, and Apps, as well as the selection and arrangement thereof, are the sole property of lululemon and/or its licensors and are protected by patent, copyright, trademark, and other intellectual property laws and may not be used except in accordance with these Terms of Use or with lululemon’s express written consent. Other than as necessary for your use of the Platform in accordance with these Terms of Use, lululemon grants no other privileges or rights in the Content to you, and you must keep intact all patent, copyright, trademark, and other proprietary notices on the Content. Any Content owned by lululemon's licensors may be subject to additional restrictions. Except as expressly provided in these Terms of Use, no part of the Apps or Sites and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way to any other computer, server, website, smart phone, tablet, or other medium for publication or distribution or for any commercial enterprise, without lululemon’s express prior written consent.

If you print, copy, or download any part of the Platform in breach of these Terms of Use, your right to use the Platform will cease immediately, and you must, at lululemon’s option, return or destroy any copies of the materials you have made. You may print one copy and may download extracts of any page(s) from the Platform for your personal non-commercial purposes. You must not modify the paper or digital copies or any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video, or audio sequences or any graphics separately from any accompanying text. lululemon’s status (and that of any identified contributors) as the author(s) of material on the Platform must always be acknowledged.

4. Trademark

All trademarks, service marks, trade names, logos, and trade dress, whether registered or unregistered (collectively, the "Marks") that appear on the Platform are proprietary to lululemon or such Marks' respective owners. You may not display or reproduce lululemon Marks other than with the prior written consent of lululemon, and you may not remove or otherwise modify any trademark notices from any Content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property rights and unfair competition laws.

In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names, and/or trade dress of lululemon or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of lululemon.

5. Copyright and Trademark Infringements

lululemon respects the intellectual property rights of others, and we ask you to do the same. lululemon may, in appropriate circumstances and at our discretion, terminate service and/or access to the Platform for users who infringe the intellectual property rights of others.

Please also note that for copyright infringements, any person who knowingly, materially misrepresents that such material or activity is infringing may be subject to liability, to the extent permitted by applicable laws.

6. Your Account

If you purchase products or services using the Platform, you may be prompted to establish an account with lululemon, and at your discretion may choose to do so. You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of products and services through the use of the Platform that occur under your account or your account password.

You agree to immediately notify lululemon of any unauthorized use of your password or account or any other breach of security by contacting the Guest Education Centre (“GEC”). We have the right to disable any account or password at any time, for any reason.

You acknowledge and agree that lululemon may, in alignment with the Privacy Policy, to the extent permitted by applicable law, access, preserve, and disclose your account information, all Submissions (as defined below), all communications to and from you, all information relating to your use of the Platform, and all information relating to the use of the Platform under your account or account password if lululemon is required to do so by law or legal process or if lululemon determines, in its sole discretion, that such action is necessary to protect the rights of lululemon, third parties, and other users of the Platform or for purposes of responding to your request for customer service.

7. Terms of Sale

All product sales from the Platform and purchases made in-Store are governed by any terms of sale that may be posted on the Platform. Refer to the “Help” section at the bottom of the home page and related pages on the Platform to learn more about applicable terms, limited product warranties, our return and exchange policies (the “Return Policies”), payment options, and shipping terms (collectively, the “Terms of Sale”). By ordering and/or accepting delivery of the products, you agree to be bound by the Terms of Sale. The Terms of Sale are subject to change without prior notice at any time, in lululemon’s sole discretion, so you should review the Terms of Sale each time you make a purchase.

8. Electronic Communications

lululemon may communicate with you via electronic communications either in the form of email sent to you at the email address listed on your account, SMS or MMS messages sent to you at the phone number you provide, or by communications posted on the Platform. Such communications shall only be for purposes enabled by law, the terms set out in our Privacy Policy and/or your consent. You acknowledge and agree that any electronic communication in the form of such email, SMS or MMS messaging, or posting on the Platform shall satisfy any legal requirement that such communication be in writing.

You agree that lululemon may use and/or disclose information consistent with the Privacy Policy.

9. Submissions

You acknowledge that you are responsible for the information, profiles, goals, opinions, messages, comments, images, audio, photos, videos, product or services feedback or ideas, and any other content or material that you submit, upload, post, or otherwise make available on or through the Platform (each, a "Submission") and through the services available in connection with the Platform, and that you, and not lululemon, have full responsibility for each such Submission you make, including its legality, reliability, appropriateness, and trademark, copyright and other intellectual property ownership. Before making a Submission, you must ensure that you either own all intellectual property rights or are otherwise in a position to grant a License (as defined below) to lululemon. You represent that 1) the posting and use of your Submission on or through the Platform does not violate, misappropriate, or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights; 2) you agree to pay for all royalties, fees, and any other monies owed by reason of the Submission you post; and 3) you have the legal right and capacity to enter into these Terms of Use in your jurisdiction.

Unless otherwise explicitly stated herein or in the Privacy Policy, you agree that any Submission provided by you in connection with the Platform is provided on a non-proprietary and non-confidential basis.

You agree that lululemon is free to use a Submission for the purpose of providing you and others with use of the Platform and their functionality and providing you with the associated products and services, and, unless the rights in such Submission are assigned to lululemon under these Terms of Use, you grant lululemon a sub-licensable, transferable, perpetual, nonexclusive, worldwide, royalty-free license ("License") to (in any media, whether now known or not currently known or invented) link to, utilize, use, publicly perform, publicly display, reproduce, distribute, edit, adapt, modify and prepare derivative works of the Submission.

In addition, to the extent any Submission contains your or any other person’s name, likeness, voice or biographical information ("Personal Rights"), you must comply with any applicable legislative requirements and hereby grant and will cause such other person to grant to lululemon a License to (in any media, whether now known or not currently known or invented) exploit or use such Personal Rights for any advertising or marketing of lululemon products and services (in any media, whether now known or not currently known or invented). Submissions shall be considered non-confidential, and lululemon is under no obligation to treat such Submissions as proprietary information except pursuant to the Privacy Policy applicable to personal data. SUBJECT TO THE LICENSES GRANTED IN THESE TERMS OF USE, YOU RETAIN OWNERSHIP OF ANY COPYRIGHTS OR OTHER INTELLECTUAL PROPERTY RIGHTS IN YOUR SUBMISSIONS.

You represent and warrant that: (i) you own all Submissions posted by you on or through the Platform or otherwise have the right to grant the Licenses to lululemon set forth in this section, and (ii) your Submission is accurate and not misleading, and (iii) the posting of your Submissions on or through the Platform does not violate the privacy rights, publicity rights, trademark rights, copyrights, contract rights, or any other rights of any person or entity or violate any applicable law, rule, regulation, or order. You agree to pay for all royalties, fees, damages, and any other monies owing to any person by reason of any Submissions posted by you to or through the Platform. When submitting Submissions to or otherwise using the Platform and/or the services, you agree not to, without limitation:

use the Platform in a manner that uses technology or other means to access the Platform, or other content that is not authorized by lululemon;
use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content;
take any action that imposes or may impose (in lululemon’s sole discretion) an unreasonably or disproportionately large load on lululemon’s infrastructure;
attempt to gain unauthorized access to lululemon’s computer network or user accounts;
encourage conduct that would constitute a criminal offense, or that gives rise to civil liability;
attempt to damage, disable, overburden, or impair lululemon servers or networks;
fail to comply with applicable third-party terms;
defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
use racially, ethnically, or otherwise offensive language;
discuss or incite illegal activity;
use explicit/obscene language or solicit/post sexually explicit images (actual or simulated);
post anything that exploits children or minors or that depicts cruelty to animals;
post any copyrighted, trade-secret, proprietary, patented, proprietary, or trademarked materials without the express permission from the owner of such rights; post any person’s name, likeness, voice, or biographical information without the express permission from such person (or if that person is a minor, from that person’s parent or legal guardian);
disseminate any unsolicited or unauthorized advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes', or any other form of such solicitation;
use any robot, spider, scraper, or other automated means to access the Platform; and
alter the opinions, goals, profiles, or comments posted by others on the Platform.

This list of prohibitions provides examples and is not complete or exclusive. lululemon reserves the right to (a) terminate your access to your account, (b) terminate your ability to post to the Platform (or the services), and (c) refuse, delete, modify, edit, or remove any Submissions, when you materially breach these Terms of Use or for any action that lululemon determines is inappropriate or disruptive to the Platform or to any other user of the Platform and/or services, without prior notice to you. lululemon may report to law enforcement authorities any actions that may be, or are reasonably suspected to be, illegal, and any reports it receives of such conduct. When legally required, lululemon will cooperate with law enforcement agencies in any investigation of alleged illegal activity on the Platform or on the Internet.

lululemon takes no responsibility and assumes no liability for any Submissions posted or uploaded by you or any third party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography, or profanity you may encounter. As a provider of interactive services, lululemon is only a forum and is not liable for any statements, representations, or Submissions provided by its users in any public forum or personal home page.

These prohibitions do not require lululemon to monitor, police, or remove any Submissions or other information submitted by you or any other user.

lululemon prohibits crawling, scraping, caching, or otherwise accessing any content on the Platform via automated means, including, but not limited to, user profiles and photos (except as may be the result of standard search engine protocols or technologies used by a search engine with lululemon's express consent).

It is lululemon's policy not to accept or consider content, information, ideas, suggestions, or other materials other than those we have specifically requested and to which certain specific terms, conditions, and requirements may apply. This is to avoid any misunderstandings if your ideas are similar to those we have developed or are developing independently. Accordingly, lululemon does not accept unsolicited materials or ideas and takes no responsibility for any materials or ideas so transmitted. If, despite our policy, you choose to send us content, information, ideas, suggestions, or other materials, you expressly agree to grant lululemon a worldwide, non-exclusive, transferable and sub-licensable right to use any such content, information, ideas, suggestions, or other materials, for any purposes whatsoever without further consent, notice, and/or compensation to you or to third parties.

10. Modifications

Any Content offered or posted on the Platform is subject to modification or discontinuation at any time and from time to time. Without limiting the foregoing, lululemon reserves the right to charge fees for the use or purchase of, or access to, any products, services, or Content offered through the Platform, at any time and from time to time.

11. Indemnification

You agree to defend, indemnify, and hold harmless lululemon, its affiliates, and their respective directors, officers, employees, and agents against any losses, liabilities, claims, or expenses (including legal fees) as a result of (i) your Submission or your access to or use of the Platform; (ii) your breach or alleged breach of the Terms; (iii) your violation of any third-party right, including, without limitation, any intellectual property right, publicity, confidentiality, property, or privacy right; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative, and legislative authorities; or (v) any misrepresentation made by you. This means that you will be responsible for any loss or damage we suffer as a result of your breach of the Terms. Your statutory rights are not affected.

12. Third-Party Sites

The Platform may contain links to websites, widgets, Marks, or other resources owned, controlled, operated, or otherwise provisioned by third parties other than lululemon or its affiliates (collectively, “Third-Party Sites”). Access to Third-Party Sites is provided solely as a convenience to you. lululemon does not control Third-Party Sites and is not responsible for the content, products, services, or information offered by any such third parties. The inclusion of Third-Party Sites on the Platform does not imply lululemon’s endorsement of the content, products, services, or information offered, advertised, endorsed, or promoted by any third party, or of any company or person. If you decide to access any third-party websites or acquire any third-party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.

13. Linking to the Sites

You may link to our Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. The Sites must not be framed on any other website, nor may you create a link to any part of the Sites other than the home page. We reserve the right to withdraw linking permission without notice, for any or no reason. The website from which you are linking must comply in all respects with these Terms of Use.

14. Warranties and Disclaimer

AS A CONDITION OF YOUR USE OF THE PLATFORM, YOU WARRANT TO LULULEMON THAT YOU WILL NOT USE THE PLATFORM FOR ANY PURPOSE THAT IS UNLAWFUL OR PROHIBITED BY THESE TERMS.

THE SITE, APPS, SUBMISSIONS, AND ANY PRODUCTS OR CONTENT, INCLUDING LINKS, PROVIDED VIA THE PLATFORM, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITH NO WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LULULEMON DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, APPS, SUBMISSIONS, CONTENT, AND ANY PRODUCTS OR SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM ERRORS, OMISSIONS, COMPUTER VIRUSES, OR OTHER MALICIOUS OR UNAUTHORIZED CODE OR PROGRAMS, AND IMPLIED WARRANTIES OR CONDITIONS ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, LULULEMON DOES NOT REPRESENT OR WARRANT THAT THE SITE, APPS, SUBMISSIONS, CONTENT, OR ANY PRODUCTS, SERVICES, OR ANY OTHER INFORMATION ACCESSIBLE VIA THE PLATFORM IS SECURE, ACCURATE, COMPLETE, OR CURRENT OR THAT ANY PARTICULAR PRODUCTS OR INVENTORY WILL BE AVAILABLE AT ANY PARTICULAR STORE. lululemon will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Platform or to your downloading of any material posted on it, or any website linked to it.

IN ADDITION, THE PLATFORM MAY CONTAIN TYPOGRAPHICAL ERRORS OR INACCURACIES AND MAY NOT BE COMPLETE OR CURRENT. LULULEMON THEREFORE RESERVES THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES, OR OMISSIONS (INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED) AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE. PLEASE NOTE THAT SUCH ERRORS, INACCURACIES, OR OMISSIONS MAY RELATE TO PRICING AND AVAILABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, LULULEMON RESERVES THE RIGHT TO CANCEL OR REFUSE TO ACCEPT ANY ORDER PLACED BASED ON INCORRECT PRICING OR AVAILABILITY INFORMATION. IF AN ITEM BECOMES UNAVAILABLE FOR WHATEVER REASON AFTER AN ORDER IS ACCEPTED, LULULEMON MAY TERMINATE THE ORDER BY GIVING YOU WRITTEN NOTICE. IN SUCH EVENT, LULULEMON WILL CONTACT YOU TO ARRANGE FOR A REFUND OR PROVISION OF CREDIT AGAINST FUTURE PURCHASE.

Minor differences in colour and other variations in products are possible as a result of different image acquisition, display technologies, or other technical reasons. lululemon is not liable for these variants and deviations.

Nothing in these Terms of Use shall affect your legal rights under applicable consumer laws.

16. Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, LULULEMON AND ITS PARENT, AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND THIRD-PARTY PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, MULTIPLIED, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR REVENUES OR FAILURE TO REALIZE EXPECTED SAVINGS, OR ANY DAMAGES WHATSOEVER, WHETHER OR NOT SUCH PARTY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, ARISING OUT OF OR IN CONNECTION WITH ANY LOSS OR OTHER DAMAGES IN CONNECTION WITH ANY UNAVAILABILITY OR NON-PERFORMANCE OF THE PLATFORM, ERRORS, OMISSIONS, VIRUSES, AND MALICIOUS CODE, UNLESS SUCH LOSS OR DAMAGES ARE CAUSED DIRECTLY BY LULULEMON’S FRAUD, RECKLESSNESS, GROSS NEGLIGENCE, OR NEGLIGENCE. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

You agree that any claim you may have arising out of or related to your relationship with lululemon must be filed within one year after such claim arose; otherwise, your claim is permanently barred.

17. Miscellaneous

If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality, or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Use will be reformed, construed, and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only.

18. Language

The official language of these Terms of Use and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Use and/or your use of the Platform shall be made in the English language, save for when the relevant local Site is being accessed and used in Spain, Germany or France in which case Spanish, German and French language will apply respectively. lululemon and you waive any rights we may have under any other law to have these Terms of Use written in another language. Any other translation of these Terms of Use will be for convenience only.

19. No Partnership

You agree that no joint venture, partnership, employment, or agency relationship exists between you and lululemon as a result of these Terms of Use, the Privacy Policy, or any use of the Platform. lululemon's performance of these Terms of Use is subject to existing laws and legal process. Nothing contained in these Terms of Use or the Privacy Policy is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to your use of the Platform or information provided to or gathered by lululemon with respect to such use.

20. Entire Agreement

These Terms of Use, the Privacy Policy, Return Policy, Cookie Policy, and Terms of Sale constitute the entire agreement between you and lululemon with respect to the Platform, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and lululemon with respect to the Platform.

21. Questions or Concerns

If you have any concerns about material which appears on the Platform, please contact us by emailing us at [email protected]. You can also contact us via any other means set out on the relevant Site.

B. Market-Specific Terms

1. Third-Party Transaction Partners

In some jurisdictions, lululemon partners with eShopWorld (“ESW”) to facilitate and process transactions on the Platform. In such jurisdictions, ESW is the merchant of record. By purchasing products or services through the Platform, you acknowledge that ESW may have access to information you submit to the Platform, including personal data, and you accept any additional terms or conditions under ESW that may apply. For more information, please review the Terms of Sale.

2. Governing Law

All litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings, and other hearings or actions initiated in connection with the Platform and/or the Content must and will be venued exclusively as follows:

If using eu.lululemon.com, then in courts of Switzerland, governed by Swiss law;
If using lululemon.co.uk, then in the courts of England and Wales, governed by English law;
If using lululemon.es, then in the courts of Madrid, governed by the laws of Spain;

If using lululemon.de, then in the courts of Frankfurt am Main, governed by the laws of Germany;
If using lululemon.fr, then in the courts of Paris, governed by the laws of France;

These Terms of Use will be construed without giving effect to principles of conflict of laws of any jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods will not apply in any way to these Terms of Use or to the transactions contemplated by these Terms of Use.

3. Discount Programs

In some jurisdictions, lululemon offers the Sweat Collective program and partners with third-party provider, UNiDAYS, to facilitate the Student Discount program. Discount programs offered by lululemon are subject to change and may have additional terms and conditions that apply, including, but not limited to, the Sweat Collective Terms and Conditions and any terms and conditions applicable to the Student Discount under UNiDAYS.

Unless otherwise provided for in a separate discount program agreement, (1) lululemon may restrict the types of acceptable payment used in connection with an applicable discount (ex., a debit or credit card may be required); and (2) you may not resell any product purchased with your applied discount. lululemon reserves, and you acknowledge and agree, that lululemon has the absolute right to deny use of an applicable discount or refuse orders to any person suspected of reselling or orders which have characteristics of reselling.

4. Dispute Resolution

We always try to settle disputes with our guests directly through our GEC. However, if you are still unhappy with the resolution provided to you, it is open to you to contact a certified dispute resolution provider to help you.

If you are in the EU, you can use the EU online dispute resolution service at https://ec.europa.eu/consumers/odr/. You can also use that service to obtain information about approved dispute resolution services in your own country.

If you are in the UK, you can contact any dispute resolution body approved by Trading Standards, such as Retail ADR at https://www.retailadr.org.uk/.

C. Gift Cards Terms and Conditions

These Gift Card Terms and Conditions (the “Gift Card Terms”) apply to all lululemon physical and electronic gift cards (“eGift Cards”), including all lululemon trade-in, credit, or promotional physical and eGift Cards (each, a “Gift Card”, and collectively, “Gift Cards”) purchased, used, loaded, obtained, or otherwise redeemed (collectively, “Used”) by you.

By Using a Gift Card, you agree to be bound by the “Terms”, which include these Gift Card Terms, the broader Terms of Use, Terms of Sale, and the terms and conditions of lululemon’s third-party Gift Card providers (as detailed below). To the extent there are conflicts between these Gift Card Terms and the Terms of Use or the Terms of Sale, these Gift Card Terms will control with respect to the use, purchase, and redemption of Gift Cards. You agree and acknowledge that lululemon may process your personal data in connection with your Use of Gift Cards in accordance with the Privacy Policy.

In these Gift Card Terms, “you” and “your” means the cardholder who Uses a Gift Card. “Online” means lululemon ecommerce domains, such as eu.lululemon.com. “Stores” means lululemon-owned and operated retail stores.

For balance inquiries, please ask an educator in-Store to check your balance or visit our Gift Cards page on our Site.

1. Purchasing

Depending on your jurisdiction, Gift Cards are available for purchase in Stores, Online, and at various other authorized retailers. Gift Cards purchased from lululemon are offered in the following ranges, based on currency:

Gift Cards in EUR can be purchased in amounts from €10 to €1,000.
Gift Cards in GBP can be purchased in amounts from £10 to £750.

Gift Cards in CHF can be purchased in amounts from ₣10 to ₣1,000.

Gift Cards have no value until activated. lululemon reserves the right to suspend or delay activation until payment has been cleared.

It is your responsibility to obtain a receipt for Gift Card purchases and to ensure that the card number listed on the receipt corresponds to the card number printed on the Gift Card.

Gift Cards are only valid if purchased from Stores, Online, or an authorized third-party distributor. A Gift Card is neither valid nor acceptable, and we will not be held liable, if it is obtained from unauthorized sellers or resellers, including Internet auction sites.

Limitations:

lululemon's policies limit the maximum value of each Gift Card to €2,000, and lululemon uses commercially reasonable efforts to limit the aggregated amount of Gift Cards purchased to €5,000 per day (within a 24-hour period), per individual across Stores and Online.
You may not use third-party gift cards to purchase a Gift Card.
Your Gift Card balance cannot be used to purchase other Gift Cards.
A Gift Card is not a credit, debit, or charge card. No implied warranties attach to purchased Gift Cards.
Gift Cards cannot be returned; resold, used for payment outside of Stores or Online; used for unauthorized advertising, marketing, sweepstakes, or promotional or commercial purposes; redeemed for more than face value; transferred for value; redeemed for cash; returned for a cash refund (except to the extent required by law); or used in a manner otherwise prohibited by lululemon. No portion of your Gift Card balance may be transferred to another person, lululemon Wallet, or lululemon account or be applied to any other account, except to the extent required by law.
If purchasing Online, lululemon will not be liable for any failure or delay in delivery. You are obligated to provide the correct address or email address, as applicable. lululemon is not responsible for Gift Cards that are undeliverable or not received due to inaccurate delivery information.
lululemon is not liable for Gift Cards purchased or sold via websites that facilitate the aftermarket sales of pre-owned merchandise (e.g., Facebook, eBay, Craigslist). Gift Cards obtained or purchased from non-lululemon sources may be invalid or have a lower redeemable balance or value than the unauthorized vendor represented. lululemon is not obligated to honor invalid Gift Cards or balances or values that have been misrepresented or are incorrect.

2. Redemption

Gift Cards can only be redeemed in Stores and Online. Gift Cards cannot be used at other retailers (shop-in-shops), such as Harrods or Brown Thomas, or franchises, or with our wholesale partners (e.g., fitness studios).

If you are purchasing a Gift Card from an authorized third-party retailer, redemption may be restricted to Stores and the Site in that country of purchase. It is your responsibility to review any additional terms and conditions at the time of purchase.

When you use a Gift Card to make a purchase, the amount available on the Gift Card is reduced by the purchase amount, and each subsequent purchase is deducted from the balance. The use of your Gift Card for purchases is a demand for and withdrawal from the remaining value on your Gift Card. The balance will remain on the Gift Card until it is decreased to zero. You must have sufficient available funds on a Gift Card to make any purchase or pay any difference between the available funds and the purchase amount in cash or by credit card, or in a form acceptable to lululemon.

You do not have the authority to halt a purchase initiated with your Gift Card, and you are not liable for any such transaction. lululemon reserves the right to refuse a Gift Card or limit the ability to use if lululemon has reason to believe that the Use is unauthorized, fraudulent, or otherwise illegal.

Restrictions:

Only five (5) Gift Cards can be redeemed at a time.
Gift Cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE, Mexico, Israel.

Gift Cards purchased in Thailand are only redeemable for purchases at lululemon retail stores in Thailand.
Gift Cards purchased in China are only redeemable for purchases at lululemon retail stores in China.
Gift Cards cannot be used in Stores or Online in combination with certain discount programs, including, but not limited to, the Sweat Collective discount or any student discount (i.e. UNiDAYS).
Gift Cards cannot be transferred to another account after you have redeemed the claim code.
Gift Cards cannot be used as payment for orders placed for commercial purposes (i.e., sourcing inventory online). You are not permitted to use Gift Cards to fulfil sales or fund purchases with the intent of reselling or exporting the goods or services.

3. Returns

Subject to the Returns Policy, all returns for purchases made with a Gift Card will result in a credit to a Gift Card or issuance of a new Gift Card in the amount of the returned item. If multiple payment methods were used for the purchase, the portion paid for with a Gift Card will be refunded accordingly.

4. Risk of Loss

The risk of loss and title for Gift Cards passes to the purchaser upon sale, upon lululemon’s electronic transmission of the Gift Card to the purchaser or designated recipient, or lululemon’s delivery to the carrier, whichever is applicable.

You are responsible for safeguarding your Gift Card from unauthorized use. lululemon is not responsible if any Gift Card is lost, stolen, or destroyed or if your Gift Card is used without your permission. lululemon will not replace or replenish Gift Cards that are lost, stolen, or used without authorization.

Beware of gift card scams. Do not share your Gift Card number and PIN if you are not purchasing an item from Stores or Online. lululemon is not responsible for and assumes no liability to you for any unlawful conduct or fraud by any third party associated with any gift card.

5. Expiration of Gift Cards

Gift Cards never expire or accrue fees.

6. Violation of These Terms; Suspension; Fraud

By Using a Gift Card, you agree to comply with the Terms and not Use a Gift Card in a way that is harmful to lululemon, its affiliates, or its guests. If you engage in a prohibited activity that violates our Terms, company policies, or that, in our sole discretion, disrupts or harms our customers, reputation, goodwill, business, or operations, we may take additional action(s) against you and impose restrictions on Gift Cards, including Gift Card balances, services, and accounts, orders, and purchases.

We reserve the right, without prior notice, at any time and in our sole discretion, to (i) prohibit you from purchasing, claiming, redeeming, or reloading Gift Cards; (ii) void, limit, modify, deactivate, suspend, or refuse to accept Gift Cards (including as a component of your Online balance) without a refund; (iii) cancel or limit orders and fulfilment (including orders relating to Gift Cards and balances used to make purchases); or (iv) close or suspend accounts and access to our services. This may occur under certain situations, including, but not limited to, (a) if a Gift Card was obtained, used, or applied to an Online account or used as payment in a manner that is fraudulent, illegal, or in violation of the Terms and our policies; (b) if the Gift Card balance uploaded or applied to an Online account exceeds a legal or regulatory limit; (c) if we experience an issue with the on-file payment (e.g., insufficient funds) and/or need to verify information for payment to clear; and/or (d) if an update or change in law imposes new legal requirements.

7. Compliance with Laws

Your Use of a Gift Card certifies and represents to lululemon that the activities in which the Gift Card will be used will comply with the Terms, all applicable laws, rules, and regulations and that the Gift Card will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful to guests. In addition, you agree to defend and indemnify lululemon and its subsidiaries and affiliates from and against any claims, expenses, or liabilities made against or incurred by any of them in connection with your Use of a Gift Card or violation of the Terms. You agree to release lululemon from and against all claims and expenses you may have and liabilities you may incur in connection with your Use of the Gift Card or violation of any of the Terms.

8. No Promotional Use or Affiliation with lululemon

Gift Cards may be used as personal or business gifts but may not be used in connection with any marketing, advertising, or other promotional activities (including, without limitation, via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts).

It is strictly prohibited to use lululemon’s name, logo, trade dress (including any image/likeness of the Gift Cards), or intellectual properties, including, without limitation, trademark and copyright, in connection with Gift Cards in any way that states or implies that any person, website, business, product, or service is endorsed or sponsored by or otherwise affiliated with lululemon or any of its subsidiaries or affiliates.

9. Limitation of Liability

LULULEMON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING GIFT CARDS, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY AND OUR SOLE LIABILITY SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

10. Disputes

Any dispute relating in any way to Gift Cards, and the Use thereof, will be resolved in accordance with the Terms of Use.

11. Governing Law

When you purchase, receive, or redeem a Gift Card, you agree that the laws of the local jurisdiction, without regard to principles of conflict of laws, will govern these Gift Card Terms.

12. Third-Party Gift Card Providers

lululemon uses third-party providers to issue, administer, and provide Gift Cards to you. lululemon may terminate or modify the relationships with such providers without notice to you. No unlicensed vendor may resell a Gift Card under penalty of law; unlawful resale or attempted resale may result in seizure and cancellation without compensation.

eGift Cards may be purchased and delivered via email by our third-party partner, CashStar. See lululemon’s CashStar eGift Card terms and conditions for additional terms that may apply.

D. Review Terms and Conditions

These Review Terms and Conditions (“Review Terms”) govern your conduct associated with the Customer Ratings and Review service offered by lululemon (the “CRR Service”), along with the broader Terms of Use. To the extent of any conflict between lululemon's Privacy Policy and these Review Terms, these Review Terms shall control with respect to the CRR Service.

Any content you submit through the CRR Service shall be considered a “Submission”, as defined in the Terms of Use, and is subject to all applicable terms therein. Additionally, you represent and warrant that:

you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in the Submission have been voluntarily waived by you;
you are at least thirteen (13) years old; and
use of the Submission does not violate these Review Terms and will not cause injury to any person or entity.

You further represent and warrant to not submit any Submission:

for which you were compensated or granted any consideration by any third party; or

that includes any information that references other websites, addresses, email addresses, contact information, or phone numbers.

You agree to indemnify and hold lululemon (and its officers, directors, agents, subsidiaries, joint ventures, employees, and third-party service providers, including, but not limited to, Bazaarvoice, Inc.) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth in these Review Terms or in the Terms of Use, or your violation of any law or the rights of a third party.

All Submissions through the CRR Service may be used at lululemon's sole discretion. lululemon reserves the right to change, condense, or delete any Submission that lululemon deems, in its sole discretion, to violate the Submission guidelines or any other provision of these Review Terms. lululemon does not guarantee that you will have any recourse through lululemon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, lululemon reserves the right to remove or to refuse to post any Submission for any reason. You acknowledge that you, not lululemon, are responsible for the contents of your Submission. None of the content that you submit shall be subject to any obligation of confidence on the part of lululemon, its agents, subsidiaries, affiliates, partners, or third-party service providers and their respective directors, officers, and employees.

By submitting your email address in connection with your rating and review, you agree that lululemon and its third-party service providers may use your email address to contact you about the status of your review and for other administrative purposes.

LAST UPDATED: 30 August 2024

YOUR PRIVACY : OVERVIEW

If you are a consumer in the United Kingdom (“UK”), European Economic Area ("EEA") or Switzerland, this privacy policy ("Privacy Policy") explains how we process, disclose, and retain your personal data when you shop in our stores, access or use our websites, mobile applications and any other applications, products, or services that display this Privacy Policy (collectively, the “Services”). lululemon athletica UK Ltd, located at Mezzanine Level, Eighty Strand, London, WC2R 0DT, and our corporate affiliates and subsidiaries, including lululemon athletica inc., lululemon UK ltd.lululemon usa inc. and lululemonathletica canada inc. (collectively, "lululemon," "we," or "us") are the data controllers for the personal data we process about you.

Please read this Privacy Policy to make sure you understand how we process your personal data and the choices you have with respect to such processing. Please note we provide different or additional privacy notices in connection with certain activities, programs, offerings to clarify or supplement our privacy practices in greater detail. For example, this privacy policy is limited to customers within the EEA, UK, and Switzerland. Our privacy practices are subject to applicable laws in the places in which we operate, which means we engage in the practices described in this notice in a particular country or region only as permitted under the laws of such jurisdictions. For more information about our privacy practices in other jurisdictions, please refer to the privacy policy for the jurisdiction, available in our stores or posted on
website for that jurisdiction.

REVISIONS TO THIS PRIVACY POLICY

lululemon reserves the right to change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will provide you with additional notice (such as adding a statement to our websites’ homepages or sending you a notification).

CONTENTS

• COLLECTION OF PERSONAL DATA
• DISCLOSURE OF PERSONAL DATA
• RETENTION OF DATA
• DATA SHARING, ADS, & COMMUNICATION OPT-OUTS
• ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS
• RETENTION OF PERSONAL DATA
• CHILDREN’S PRIVACY
• THIRD PARTY SITES
• YOUR CHOICES
• ADDITIONAL INFORMATION FOR AMBASSADORS
• CONTACT US

COLLECTION OF PERSONAL DATA

In this Privacy Policy, "personal data" means any informa`on relating to an identified or identifiable natural person (“Data Subject”). A Data Subject is defined as an identifiable natural person is one who can be identified, directly or indirectly, in par`cular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. The types of personal data we collect about you depend on your interactions with us and are described in more detail below. Please note, while our website is designed for a general audience, we will not knowingly collect data from any children under the age of 13 or sell products to children. If you are aged 13 or under, you are not permitted to use our Site or submit any data to us. If you are a parent or legal guardian and you believe that your child has provided us with personal data without your consent, please contact us at [email protected]

If you do not wish for us to process your personal data in accordance with this Privacy Policy, you have the right to object to processing. Please see “KNOWING YOUR RIGHTS” below.

WAYS THAT WE COLLECT PERSONAL DATA:

We want to ensure that we build an open and trustworthy relationship with all of our Guests, which is why we will only ever process your personal information if we have a lawful basis to do so. The lawful bases we rely on include the following:

• Contract or Services Fulfillment – where we need to process your personal data to fulfil a contractual arrangement or provide you the services that we have agreed with you.
• Consent – where you’ve provided explicit permission for us to process your personal data for a particular purpose.
• Legitimate Interests – where we rely on our interests as a reason to process your information, which we generally do so to provide you with the best Guest experience, products and services in the most appropriate way.
• Legal Obligation – where we have a legal or statutory obligation that requires us to process your personal data i.e. to investigate fraud or to notify you of certain things.

TYPES OF PERSONAL DATA THAT WE COLLECT:

• Full name;		• Payment card details
• Email address		• Hobbies
• Phone number		• Social media handle
• Post address		• Social media account details
• Billing address		• Order number
• Date of birth		• Purchase history
• Your preferences – such as style, size and colour of product

We may use any and all of the above types of personal data (above) for the reasons set out below. The above types of data may also be shared in accordance with the “DISCLOSURE OF PERSONAL DATA” section below.

WHAT, HOW AND WHY WE COLLECT YOUR PERSONAL DATA:

OUR WEBSITE AND YOUR PERSONAL DATA
What we do and how we do it	Why we do it	Why we need to do it
When you place an order – we need to collect some data from you as part of the ordering process.	To enable us to deliver product to you and provide other guest Services to you.	We need certain detail in order to deliver product to you and fulfil our contractual obligations to you.
Your account – we need to collect some of your personal data to allow you to shop with us and create and account.	For you to set up an account with us, we need to collect profile data to do this.	There is no obligation to set up an account with us and it will always be done with your consent. We may also use your account details as part of ensuring the successful delivery of products and services to you and to fulfil our contractual obligations.
Proof of identity – we need to check who you are.	There might be a situation where we need to check who you are, e.g. when we need to confirm you’re a student to get student discount or to confirm it was you that placed an order.	To deliver the Services and products to you, we see this as a contractual obligation to you.
Browsing behaviour – we try to personalize your browsing experience with us .	This means we can get the products that we think you’ll love to you faster.	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests.
Site navigations – we know our site best and we want to make sure you’re getting to the right pages to get the product you want. We use your data to analyse your movements across our site and to send you to the right place.	We want you to get the products that you want as quickly as possible.	It is important to us that you get the most seamless shopping experience that you can with us – it is in our legitimate interest and yours (as you can see the product you want).
Guest improvement – we may need to use information about you to improve product, services and customer experience. This might include working with trusted third parties to develop new content, products or services.	We want to ensure we’re showing and promoting the most relevant products to all of our Guests.	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests.
Important updates and service messaging – we might need to contact you to let you know about account and/or service updates, i.e. to let you know there has been updates to our T&Cs.	We need to keep you informed or any changes to our Services or any of our other contractual terms that we made with you.	To deliver the Services and products to you, we see this as a contractual obligation to you.
YOUR BODY SIZE AND SHAPE (IF YOU CHOOSE TO TELL US THIS – WHICH WILL ALWAYS BE WITH YOUR CONSENT)
What we do and how we do it	Why we do it	Why we need to do it
Product recommendations – we might use a third party to help make recommendations about product, including sizing recommendations.	To try and ensure that you order the right size, fit and type of product, we sometimes use information provided by and to third parties to help improve our products and services.	Our sizing tools are run by third parties in accordance with their own privacy policy. Use is an optional part of the purchase process so it done only with your consent. Our use of other third party tools helps us to provide you with information about products you might like in accordance with your and our legitimate interests.
Product selection quiz – we might use a third party to provide you with a quiz which, when answered, allows us to recommend the best product for what you want and need.	We know our product best, and we want to help you navigate what would be best for you based on your preferences!	It is important for us to show you things we think you will like and tailor these to your needs. It is also important for us to know your preferences so that we can make it the best possible Guest experience – it is in our legitimate interest to provide you with the best service we can. Participation is always with your consent.
YOUR ORDER AND PAYMENT INFORMATION
What we do and how we do it	Why we do it	Why we need to do it
Take payment and give refunds – we collect transaction information related to the use of our services or your purchases with us. This includes delivery information, amount charged, payment method, credit card information, billing, or shipping information.	When you place and order with us, we work with third-party payment processors to collect and process your payment information. We also need this information to process any refunds that you request from us.	To ensure the successful delivery of services and products to you as part of our contractual obligation to you.
Delivery of your Order and delivery updates – we need to know who you are and where you live to send you your products. We share your personal information with third party shipping providers who deliver the products to you on our behalf.	If we don’t know where you live, we can’t send you the product.	To ensure the successful delivery of services and products to you as part of our contractual obligation to you.
Financial records – we need to keep a record of any financial transactions you make with us.	We need to know what you have paid for (which is useful for us to deal with issues like returns in the right way) and to protect ourselves from fraud.	We have a legal obligation to do this, for example, under Anti-Money Laundering rules.
Purchase analytics – we may analyse how frequently you shop with us, what you have bought, searched for, returned and kept to wear as this helps us to understand what you like.	We need this information to understand how we can keep making the products you love and why you keep coming back for more.	It is important for us to know your preferences so that we can make it the best possible Guest experience – it is in our legitimate interest to provide you with the best service we can.
YOUR CONTACT HISTORY WITH US
What we do and how we do it	Why we do it	Why we need to do it
Guest Support – when we need to provide support to you as our Guest, we may need to collect certain data (including order number and purchase history). Sometimes, we’ll record our calls with you too.	When you contact our Guest Education Centre, we want to be able to respond to your concern in the right and most relevant way to you.	To ensure the successful delivery of services and products to you as part of our contractual obligation to you. We may also need to take steps as part of our legal obligation to protect our educators.
Complaints – when you make a complaint and/or raising a legal concern, we need to collect and use your data to respond to it.	We want to respond to your concerns as quickly and in the best way as we possibly can. We also want to use your concerns to improve the services and support that we provide to you and other Guests.	To provide you with the opportunity to raise an issue and respond to it, we see this as a contractual obligation to you. We also have a legal obligation to do this and it's important for us to do as a business.
Your data rights – when you submit a request that relates to your rights under data protection laws, we need to use your information to respond.	You have rights under data protection laws (which we’ve set out below under this Privacy Policy) which we need to respect and adhere to.	We have a legal obligation to do this under EU and UK GPDR and it's important for us to do as a business.
PURCHASE HISTORY AND SAVED ITEMS IN YOUR BASKET
What we do and how we do it	Why we do it	Why we need to do it
“Back in Stock” emails – we may send you an email to let you know that the product you’re keeping an eye on is back in stock.	We need to let you know when the product you want is back in stock for you to purchase.	Chances are, you’re keen to get your hands on something that we’re currently out of stock of and you want us to tell you when its back, so this will be done with your consent.
“Left in Basket” emails - we may send you an email to let you know that you’ve forgotten about something in your basket that you might still want to buy.	We want to remind you of the products that you put in your basket in case you want to buy them (but got distracted).	Chances are, you’re keen to get your hands on something but for some reason at the time decided not to click buy, so this is in your and our legitimate interest.
Returns – we want to ensure that we handle returns in accordance with our T&Cs and provide customer service and support.	We need to ensure we can contact you to assist and receive any products that you want to return back to us.	To ensure the successful delivery of services and products to you as part of our contractual obligation to you.
Shopping history – we might analyse what you have bought, searched for, or returned.	This helps us to truly understand what you like as a Guest and consider what products our Guests collectively love the most.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests.
Personalising your shopping experience – we try to provide recommendations based on your style, budget and personal preference by analysing your order history.	We do this so that we can ensure that we are giving you what you want and provide you with the best possible Guest experience.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests.
Affiliate links – we may use your personal data to match your orders to links from affiliates who connected you to us, or when they were promoting a product when you clicked on their site. We share purchase history with them too so that they can track when they’ve successfully sent you to us.	Sometimes we need help from our friends to connect you with us – we use a number of third parties who promote our products on their sites.	It's important to us that word gets out how great our products are – which can include through affiliates and other sources – its in our legitimate interests.
INFORMATION ABOUT YOUR PHONE, LAPTOP, AND HOW YOU USE OUR WEBSITE (AND ANY APPS)
What we do and how we do it	Why we do it	Why we need to do it
Remembering you – we might use your personal information to identify you when you visit our website.	We keep track of who you are because we believe, if we can remember you, we can give you the best possible experience when you come back to visit again.	It is important that provide you with the best possible online experience. It’s in your and our legitimate interests.
Default settings – we are always trying to improve our website and we might set default options for you (such as language and currency).	This is to make it easier for you to use and navigate our website and to get your hands on those lululemon products that you want!	It is important that provide you with the best possible online experience. It’s in your and our legitimate interests.
Perpetual login – we want to provide you with the opportunity to stay logged in without having to sign in each time.	We want your user journey to be as seamless and efficient as possible (and who can actually remember those incredibly long passwords!) so we may offer you the option to stay logged in (you can always change your mind and revoke this setting).	It is important that we provide you with the best possible online experience. It’s in your and our legitimate interests.
Product info – we might send you information about our products and services (including ones you haven’t bought…yet).	We want to make sure you stay informed about all of our products and services – including those that are new and exciting.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests. In some cases, we may provide direct marketing with your consent.
Web ads – we might show you lululemon adverts as you browse the web.	We use your cookies to provide you with content, even when you’re not on our site. This is done in accordance with our Cookies Policy where we collect your consent.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests. We also obtain your express consent to our Cookies Policy.
Third party collection – We may use a third party service provider to collect data on our behalf across the internet and sometimes our website.	We love to know what you’re saying about us on other sites (and not just to us!). Also, it’s really helpful for us to know how we compare to other brands and your experience with them.	It is important for us to continue looking at how we can improve – it’s in your and our legitimate interests.
Guest behaviours – we may monitor and analyse your behaviour when you’re on our website.	We want to see what you’re buying, when you’re buying it and why you might leave something in your cart!	It is important for us to continue looking at how we can improve – it’s in your and our legitimate interests.
MARKETING
What we do and how we do it	Why we do it	Why we need to do it
Marketing – when you contact us through any channel (including online, in-store), we’ll ask you whether you want to opt in or out of marketing communications. If you do opt-in, we record this on your Guest profile. These marketing communications may contain tracking pixels that help us monitor how you’ve interacted with that particular communication.	If you’ve opted in to receive our marketing, we’ll use your personal data to tell you about lululemon products, promotions, competitions and offers that we think you might be interested in. These notifications will be sent to you online (i.e. by email, by social media, search engine as banners, push notifications or adverts).	We will only send marketing communications to you with your consent; and you can opt out at any time. It may also be legitimate for us to send marketing communications to you when you have expressed an interest in our goods or services.
Text marketing - When you connect with us (online, in-store, at an event), we might ask you to if you want to receive texts from us. We use a trusted third party to do this for us and they will store the information that you provide (inc. your number) and be able to track when you read a text message.	If you’ve opted in to receive our marketing, we’ll use your personal data to tell you about lululemon products, promotions, competitions and offers that we think you might be interested in! We might even use the information that we’ve automatically collected from your use of our site to tailor our texts to you.	We will only send marketing communications to you with your consent; and you can opt out at any time. It may also be legitimate for us to send marketing communications to you when you have expressed an interest in our goods or services.
Adverts – we may show you, or share your personal data with a third party to show you, banner adverts of our products on social media platforms.	We share your information with the third parties because they have the capabilities to notify you of things we think you’ll be interested in via social media feeds.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests.
INFORMATION FROM SOCIAL MEDIA OR OTHER ACCOUNTS YOU LINK TO US
What we do and how we do it	Why we do it	Why we need to do it
Linked accounts – we may allow you to use your Social Media accounts to login to our site, simply and easily without having to create a specific account. For us to do this, it involves sharing your personal data linked to that account with us.	We want to make things as easy and seamless for you as possible because we know you can’t wait to get your hands on our products.	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests.
Information sharing – we might use your personal data to analyse how you like to and how you might want to share your lululemon products (and your thoughts on them) with your friends.	We want to know how we can make shouting about our amazing products easier for you and its good to know how you prefer to do this and where.	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests. Ultimately, it’s up to you if you want to share this with us.
When you tag us – we may want to analyse your social media profile and connect it with your Guest profile.	We want to ensure we’re staying in the know about what you think, what you’re wearing and how you like to connect with us.	It is important for us to continue looking at how we can improve and make your experience with us enjoyable – it’s in your and our legitimate interests.
COMMENTS YOU POST ABOUT LULULEMON, TAGGING US OR POSTING PHOTOS AND VIDEOS ON OUR SOCIAL MEDIA PAGES
What we do and how we do it	Why we do it	Why we need to do it
Monitor our Guests views or opinions – we might respond, repost or reach out to you privately about something you’ve written on a public platform.	We may respond to you or react to something you’ve posted on a public platform, particularly if you are unhappy or if it’s something we can improve.	It is important for us to know how you feel about us – it’s in your and our legitimate interests. We also want to make sure we’re keeping a safe environment for all.
Social tags - If you tag lululemon or post to our pages, we may use your photo and/or video (with or without sound), on our site or Social Media pages.	We want to be able to shout about and share all of the looks our Guests are wearing!	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests. Ultimately, it’s up to you if you tag us in your posts.
Fraud investigations - we use public sources of information to help us investigate fraudulent activity.	We need to ensure we’re preventing, checking, and investigating fraud against you or lululemon.	It’s not ideal, but it is in our legitimate interest to protect you and us, our services and stop any potentially fraudulent activity. Also, we have a legal obligation under Anti Money Laundering Regulations in the UK & EU to do this too.
SURVEYS, FEEDBACK, COMPETITIONS & EVENTS
What we do and how we do it	Why we do it	Why we need to do it
Asking for feedback & reviews – we reach out to you to get your feedback. We may also invite you to leave a review on the items that you have bought from us as we love to hear from you (good or bad!).	We ask for feedback from our Guests on the products, how you’re enjoying them and how you feel we are doing as a brand. Sometimes, we use a third party to do this and your data will be shared with them when we do so.	For consumer insight surveys, it’s your choice if you want to provide us with feedback (which we love to hear!) so this will be done with your consent. For other kinds of feedback such as our customer service surveys, product reviews, or feedback requests, it's in both of our legitimate interests for us to send you these so that we can improve our services and products for you.
Refer a friend - We use a third-party provider to allow you to participate in our refer a friend programme, should you wish to do so.	We want to give you the opportunity to benefit from offers and promotions as a result of you helping to grow our community here at lululemon.	Your data, and your friend’s data, will be processed in line with the third party’s privacy policy, which we will highlight to you at the time of making your referral.
Competition – we may contact you to let you know we’re running a competition or prize draw.	We want all of our Guests to have the opportunity to take part in our competitions.	If you opted in to receive marketing, we’re doing this with your consent.
Competition – we will contact you via the method set out in the relevant Terms and Conditions if you have been selected as a winner.	We need to let you know if you do/don’t meet the eligibility criteria and ultimately if you win – and you’ll definitely want to know too!	If you chose to take part in a competition/prize draw, we treat this as an important contractual commitment to you.
Discount codes and promotional offerings – we may send you a discount code to use when you next shop with us.	We want to ensure we give back to our Guests.	We share these with you so that you can enjoy the perks of being a valued Guest and to say thanks. We’ll only do this with your consent.
Managing attendance at events - we need to contact you in relation to events.	So that you can attend one of our amazing events we have invited you to and administer the event coordination, such as event communications.	To deliver the services and to provide you with the opportunity to attend events, we see this as a contractual obligation to you in accordance with the terms and conditions of the event.
IN-STORE
What we do and how we do it	Why we do it	Why we need to do it
CCTV – our lululemon stores all operate CCTV which may capture you in the footage.	This means we can ensure the safety of both Guests and Educators who are on our premises. We may also use the CCTV for market research purposes so we can make sure our stores are set out as nicely as possible for you to enjoy your experience while you’re with us!	We have a legal obligation to keep our Guest Educators safe and ensure a secure working environment. It's also in our interests to keep Guests safe too! If and when we use CCTV for market research, this is in our best interests to ensure we’re giving our Guests the best experience we can.
Processing payment at the till – we may ask you for information to provide you with e-receipt or to assist in completing the transaction.	We need this information to be able to send you a paperless receipt (and in turn do our bit to help the environment!). This will allow you to keep all of your bills in one place and not worry about losing the receipt.	You are under no obligation to receive a paperless receipt, so this will be with your consent.
Event imagery – we might use video recordings, photographic images, recordings of live events/webinars or other online events (including both images and sound) on our Site or Social Media.	We want to shout about the fun events we get to run and be a part of! We may take, use and publish imagery on our social media pages or communication channels.	We’ll only do this with your consent.
In-store WiFi – We have WiFi access points in some of our stores to keep you online even while shopping with us! We receive aggregate reports regarding store traffic that relies in part of information collected from the WiFi access points to track traffic patterns in our stores.	Where such technology is used, we will provide a prominent notice at the location. If you wish to exclude your device from such in-store mobile analytics, you can opt out at any time by turning off WiFi on your device.	We’ll only do this with your consent.

DISCLOSURE OF PERSONAL DATA

lululemon does not sell your personal data to any third party. We do, however, share personal data with a select number of trusted third parties to enable us to provide you with our products and services, to send marketing information and to improve our business (for both you and us) for the purposes described below.

WHO WE SHARE IT WITH	WHY WE’RE SHARING IT
Affiliates and Subsidiaries	We disclose your personal data with our holding company, subsidiaries, and affiliates, including lululemon athletica inc. lululemon usa inc. and lululemon athletica canada inc., for the purposes described in the “WAYS WE COLLECT YOUR PERSONAL DATA” section above.
Service Providers	We disclose personal data with third parties or individuals we hire or work with that perform services on our behalf, including customer support, web hosting, information technology, payment processing, financing, product fulfilment, fraud control, marketing and database management, direct mail and email distribution, events, contest, sweepstakes and promotion administration, music integration, extended warranty services, and advertising and analytics services. These service providers have access to personal data needed to perform their services but may not use it for other purposes. Since our service providers are located around the world, please note that these disclosures involve cross-border transfers of your personal data as described in the “International Data Transfers” section below.
In Connection with Corporate Transactions	Personal data may be disclosed or transferred as part of, or during negotiations of any purchase, sale, lease, merger, amalgamation, or any other type of acquisition, disposal, securitisation or financing involving lululemon.
Professional Advisors	We disclose personal data with our legal, financial, insurance, and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of lululemon’s business or operations.
Law Enforcement Authorities and Individuals Involved in Legal Proceedings	We disclose personal data when we believe doing so is reasonably necessary to comply with applicable law or legal process (including an enforceable request from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), enforce or apply our Terms of Use or to protect the rights, property, or personal safety of lululemon, our users, employees, the public, or others.
Other Users of the Services or the Public	When you use lululemon Studio, we may display your username such that other users may see your username and contact you. For example, if you choose to add other users as friends or participate in face-offs, your video, profile data, and fitness and performance data may be visible to these other users and the other users may be able to comment on your workouts (with the comments becoming part of your lululemon Studio profile). Also, if you choose to activate the camera on your MIRROR device during a workout, other users may be able to see your video while the workout is occurring or during future, on-demand versions of the workout. We do not control how other users or third parties use any personal data that you make available to them. Please be aware that any information you post publicly can be cached, copied, screen captured, or stored elsewhere by others (e.g., search engines) before you have a chance to edit or remove it.
With Your Consent or at Your Direction	We disclose personal data, such as profile data and communications data with third parties when we have your consent or direction to do so. For example, if you decide to participate in certain interactive areas or features of our events or Services, such as creating a public profile and posting your goals, you consent to the disclosure of this information to other users of our Services. We may also disclose your personal data with third parties, such as personal trainers, fitness studios, and providers of online booking tools, when you intentionally direct us to do so or when you use our Services to intentionally interact with third parties.
Aggregated, Anonymized or De-identified Data	We may also disclose aggregated, anonymized, or de-identified information, which cannot reasonably be used to identify you.
Third Party Advertising partners	We may share personal data we collect, including about your usage of the applications and services, with our advertising partners so that they can better target and/ or personalize advertisements displayed within any lululemon service, on another website or any application used by you. Some of our third-party advertising partners act either as joint controllers of your personal data along with lululemon or as independent data controllers, and thus will handle shared data under the terms of their own privacy policies. This means that we provide you with information in this privacy policy, but you should contact of the relevant third party if you want to exercise your data protection rights relating to the data that has been shared. Further information, including how the third party enables you to exercise your data protection rights, and subsequently processes your information, can be found in that third party’s privacy policy. Our third party partners currently include: Meta: Joint Controller: https://www.facebook.com/privacy/policy/ Teads: Joint Controller: https://privacy-policy.teads.com/ Criteo: Joint Controller: https://www.criteo.com/privacy/ eShop World (“ESW”): Joint Controller: https://esw.com/privacy-policy/ Pinterest: Joint Controller: https://policy.pinterest.com/en/privacy-policy TikTok: Joint Controller: https://www.tiktok.com/legal/page/eea/privacy-policy/en Google: Joint Controller: https://policies.google.com/privacy Snapchat: Joint Controller: https://values.snap.com/en-GB/privacy/privacy-policy AWIN: Joint Controller: https://www.awin.com/gb/privacy

If want to find out more about the third parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details provided in the “Contact Us” section below.

RETENTION OF DATA: HOW LONG DO WE STORE YOUR DATA AND WHERE?

HOW WE PROTECT YOUR PERSONAL DATA?
We have physical, technical and administrative measures in place to help protect personal data from loss, unauthorised access or processing, modification, disclosure, damage, alteration, destruction or other misuse.

Unfortunately, the transmission of information via the internet is not completely secure or private. You understand that any messages or information you send to our websites may be read or intercepted by others. If you have any questions about the security of personal data collected by lululemon contact us HERE.

HOW LONG DO WE KEEP IT FOR?
We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law. We also retain personal data for as long as you have your account, or as long as is needed to be able to provide the services or products to you, or (in the case of any contact you may have with our Guest Education Centre) for as long as is necessary to provide support-related reporting and trend analysis.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, lululemon may also keep personal data as required, after an account is closed or is no longer necessary to provide services.

Unless otherwise required by applicable law, lululemon will take reasonable steps to destroy or permanently de-identify personal data we hold if such personal data is no longer needed for the purpose for which it was collected.

INTERNATIONAL DATA TRANSFERS

BETWEEN LULULEMON COMPANIES:

As lululemon is a global business with operations and subsidiaries both inside and outside of the UK and EEA, the personal data that we collect may be transferred to and stored or otherwise processed by our holding company, corporate affiliates, subsidiaries, and service providers outside of the UK, Switzerland and the EEA, including (but not limited to) in the United States, Canada or Australia. For a copy of the relevant transfer mechanism that we use to transfer your data (i.e. EU Standard Contractual Clauses), please contact us at [email protected].

TO THIRD PARTIES:
We also transfer personal data to service providers that process personal data for us in the United States, Canada and other locations (as an example, Amazon Web Services process information for us in various data center locations, including those listed at: https://aws.amazon.com/about-aws/global-infrastructure/).

While in another jurisdiction for processing, your personal data may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction. These jurisdictions may not provide levels of data protection that are equivalent to those of your home jurisdiction and may not be considered by the European Commission to offer adequate protections for personal data.

HOW WE TRY TO PROTECT YOUR DATA SO FAR AS POSSIBLE:
We ensure, with the signature of Standard Contractual Clauses adopted by the European Commission, that personal data transferred outside the UK, EEA and Switzerland is maintained with at least the same level of security and protection for the transfer of personal data that is required under applicable law. Where the recipient is located outside the UK, EEA, or Switzerland in a country without an Adequacy Decision, we implement appropriate security safeguards, such as executing Controller to Processor or Controller to Controller EU Standard Contractual Clauses approved by the EU Commission, to ensure adequate security of the data being transferred. You may request a copy of these Standard Contractual Clauses that we use to facilitate this transfer of data by contacting us at [email protected].

DATA SHARING, ADS, & COMMUNICATION OPT-OUTS:

MARKETING COMMUNICATIONS
Upon your consent, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.

You may opt out of receiving promotional communications from us at any time by following the instructions in those communications or by logging into your online account and changing your communications preferences. In addition, whilst you have the right to withdraw at any time, this does not affect the lawfulness of our processing of your personal data prior to the date that you withdrew your consent.

If you let us know that you don’t want to receive marketing messages, it might take a few days for all our systems to be updated, so it is possible that you still get communications from us while we process your request.

Please note that if you opt out, we will still send you non-promotional communications and you will still continue to receive service communications, such as those about your account or our ongoing business relations like order updates. We need to do this to comply with our contractual commitments with you and sometimes the law.

LOCATION DATA
When you first launch any of our mobile applications that collect precise location information, you will be asked to consent to the application’s collection of this information.
If you initially consent to our collection of this location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do this, our mobile applications, or certain features thereof, may no longer function properly.

MOBILE PUSH NOTIFICATIONS/ALERTS
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

COOKIES AND SIMILAR TRACKING TECHNOLOGIES
Like many websites, lululemon uses cookies to analyze visits to our websites and emails and help us improve our website, services and marketing campaigns. Most web browsers are set to accept cookies by default.

If you prefer, you can usually set your browser to remove or reject cookies. Please follow your browser’s process for doing so. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

We may also allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, pixels, web beacons, device identifiers, and other tracking technologies which collect information about your use of the Services and other websites and applications. This information may be used by lululemon and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interest on our Services and other websites, and better understand your online activity.

For more information about interest-based ads, or to opt out of having information about your use of the Services used to show ads that are targeted to your interests on other sites and services, please visit WWW.ABOUTADS.INFO/CHOICES.

For advertisements on any third-party platforms, please refer to the particular third-party platform’s privacy policy to learn more about your choices.

YOUR DATA RIGHTS

KNOWING YOUR RIGHTS
Depending on where you reside, you may have the following legal rights relating to your personal data. We’ve set some of these out below and ways that you can exercise them.

• A right to obtain information – You have the right to request information about how we process your personal data.
• A right of access – You have the right to request access to, or a copy of, the personal data we hold and process about you.
• A right of rectification – You have the right to request that we correct or supplement inaccurate or incomplete personal data we process about you. We might ask for evidence from you to show that it is inaccurate.
• A right of erasure – You have the right to request that we delete personal data about you. Please note, we will keep a note of your name linked to your account.
• A right to restriction of processing – You have the right to request that we restrict processing of your personal data, so that we can store such data but not otherwise process it. If you do exercise this right, please note that it won’t prevent us from processing any now information you provide for us after your request!
• A right to data portability – In certain circumstances, you have the right to request that we provide the personal data which you provided to us in a structured, commonly and machine-readable format, and you have the right to transmit used, and machine-readable format, and you have the right to transmit such data to another controller without hindrance from lululemon.
• A right to object to processing – You have the right to request that we stop processing personal data about you.
• A right to revoke your consent – When our processing is based on your consent, you have the right to revoke such consent at any time. For example, when your personal data is processed for email marketing purposes, you have the right to object to such processing at any time by clicking on the “unsubscribe” link at the bottom of such marketing communications.
• The right to file a complaint – whilst we always want to encourage you to get in contact with us first to try and resolve your concerns, you have the right to file a complaint regarding our data protection practices with a supervisory authority.
- • If you’re in the UK, you can contact the Information Commissioners Office. Their details can be found at: https://ico.org.uk/
- • If you’re in the EEA, you can contact your country’s supervisory authority. A list of members and their details can be found at: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

EXERCISING YOUR RIGHTS
You can submit your data subject requests via our PRIVACY PORTAL or by getting in touch with us via the contact information provided in the “Contact Us” section below.

Upon submission, we may ask you to verify your identity and request type before taking further action on your request. If an authorized agent submits a request on your behalf, please be aware that we may need to contact you to verify your identity and your use of an agent to protect the security of your personal data.

We will not discriminate against you if you choose to exercise your rights.

EXCEPTIONS TO YOUR RIGHTS:
In certain scenarios, your rights set out above may be limited, such as if you ask us to delete information which we are required to hold by law, or is we have a compelling reason to keep it. In the event that we do keep your data, then we will let you know and then only use your information for those limited circumstances. Please be aware that you may be unable to use our sites or access our services if you want us to stop processing your personal data.

THIRD PARTY SITES

Please note that our websites contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.

We allow our e-commerce partner, U.S. Direct E-Commerce Limited (trading as “ESW”), to directly collect personal information from you for the purposes of facilitating ordering and shipping internationally. If you are shipping to a country supported by ESW, you will navigate away from our Services to a co-branded checkout experience. Please review ESW’s privacy policy. for more information on ESW’s data processing practices.

ADDITIONAL INFORMATION FOR AMBASSADORS

If you are a lululemon ambassador, this section also applies to you. We may collect additional identifiers, such as your passport number and social security number, user-generated content such as product reviews, professional or employment-related information, and other information you provide to us.

We may also collect information about your activity on our intranet or other collaboration platforms via log files, cookies, web beacons, and other tracking technologies. We may collect and use your personal data to manage the ambassador program, such as to conduct pre-participation checks or references, process and payments, and conduct performance reviews. We may disclose your personal data with other users of the Services or the public.

CONTACT US

If you have any questions or enquiries relating to our privacy practices or procedures, you may write to the Privacy Officer via email at [email protected]. You may also direct your questions or comments about this Privacy Policy or our data protection practices to our Privacy Portal.

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