Gift Cards

Yes. You can purchase physical gift cards in store and e-gift Cards online. They can be redeemed in-store or online and should be treated like cash as they cannot be replaced. Gift cards and e-gift cards are final sale. 

E-gift cards can only be purchased online and are delivered via email. They can be redeemed in-store or online, just like a physical card. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE.

You can check the balance online when placing an order and selecting your payment option. Gift Card will be found under “More Options” during the checkout process. 

Alternatively, you can also check the balance of your gift card in store too. Regarding the transaction history, you can reach out to the GEC for us to look into this.

You can redeem your gift card both online and in-store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and or Brown Thomas, or with our wholesale partners.

Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE. Note that gift cards purchased in China, Mexico, Dubai or Qatar can only be redeemed in the same country of purchase.

The payment is done at the very end of the checkout process and not at the billing stage. Follow these steps once you have checked out: 

1) Fill in your contact and shipping information and select your shipment method. 

2) Continue to Billing. 

3) Select your payment method. Gift Card can be found under ‘More Options’. 

4) Review Order. 

5) Tick the Terms and Conditions box and proceed to Payment. 

6) You will be redirected to a Givex Portal on which you will have to enter the Gift Card number and its PIN. 

If your gift card balance is not enough to complete the order, you can pay the rest with either a credit card or another gift card. Note that you can combine up to five gift cards in a transaction.

At the moment, gift card payments cannot be combined with PayPal. However, you can combine one with a credit card or another gift card. 

We can’t replace them if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash.

If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed. 

If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used.

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