Terms of Sale

10% Welcome Promotion

This offer is made by lululemon athletica UK Ltd., Mezzanine Level, Eighty Strand, London, WC2R 0DT; for inquiries contact [email protected]. In order to take advantage of this offer and to use the promo code in this email for a 10% discount (“Offer”), you must visit one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home https://www.lululemon.es/es-es/home.The Offer code must be applied on the ‘My Bag’ page in order to redeem the Offer. The Offer is only valid on full-priced lululemon products available online only at one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home, https://www.eu.lululemon.com/en-lu/home or https://www.lululemon.es/es-es/home. Please note this promotion cannot be redeemed in store. The Offer is valid on only one (1) transaction per customer up to a maximum purchase value of £1,000 for UK residents, and €1000 for European residents (including applicable value added tax), and before application of the Offer. Use of the Offer in conjunction with applicable purchases is subject to our Returns and Privacy policies and Terms of Sale, which are available online at Returns Policy, Terms of Sale and Privacy Policy. The Offer does not apply to the purchase of already marked-down (pre-discounted) products or lululemon products sold through third parties. The Offer is for the intended recipient only and the recipient may not forward the Offer to any other party. The Offer is non-transferable and cannot be combined with any other promotion, offers or discounts offered by lululemon. This offer cannot be redeemed against gift cards. The Offer is not applicable on prior purchases and is not valid on returns or exchanges. Products purchased using the Offer are not for commercial re-sale. lululemon reserves the right to cancel or change this Offer at any time.

This fair processing notice (“Notice”) explains how we process your personal data when you participate in the 10% Off Welcome Promotion (“Promotion”). lululemon athletica UK Ltd., Mezzanine Level, Eighty Strand, London, WC2R 0DT (“lululemon”, “we” or “us”) are the data controller for the personal data we process about you in connection with the Promotion.

Please read this Notice before entering the Promotion to make sure you understand how we process your personal data in connection with the Promotion. For more information about our privacy practices, please refer to our privacy policy available in our stores or on our website at https://www.lululemon.co.uk/en-gb/legal/privacy.html for UK residents or https://www.eu.lululemon.com/en-lu/content/privacy.html for EU resident (“Privacy Policy”). Please also refer to the Promotion Terms and Conditions above.

We need to collect personal data, such as your name and e-mail address, in order to process your Promotion. The legal basis for this processing is the performance of the agreement between you and lululemon related to the Promotion. We will also collect personal data, such as your name and e-mail address, when you sign up to receive our email newsletter, in order to offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is consent). We may also wish to further use your personal data in promotional or marketing materials. In this case, we will ask for your specific consent. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law.

We may disclose your personal data to our holding company, subsidiaries and affiliates, including lululemon athletica inc., lululemon usa inc. and lululemon athletica canada inc., for the purposes described above. Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data. We may also disclose your personal data with applicable regulators or other authorities when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. For more information about the disclosure of your personal data, please refer to our Privacy Policy.

Please note that our websites and communications may contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.

Subject to certain limitations and exceptions, you have various legal rights regarding our processing of your personal data, which are set out in our Privacy Policy. These include the rights to revoke your consent and to object to processing (for example, you have the right to revoke your consent to receive the newsletter at any time by clicking on the “unsubscribe” link at the bottom of our newsletter emails).

Terms of Sale

1. WHO WE ARE.

lululemon, its entities, and affiliates (“lululemon”, “we”, “our”) sell lululemon products (“Products”) through lululemon-owned stores (each, a “Store”) and lululemon-operated websites (each, a “Site”).

Depending on where you’re using our Site or where you’re shopping with us in a Store, our customers (“you”, “your”, “Guest”) are entering into an agreement with:

· France - lululemon.fr is owned and operated by lululemon athletica FR SARL. This entity is based in France at 17, Rue Henry Monnier, 75009 Paris. VAT number is FR68797519501.

· Germany - lululemon.de is owned and operated by lululemon athletica DE GmbH. This entity is based in Germany at Wiesenhüttenstraße 11, 60329 Frankfurt am Main. VAT number is 045 238 31521.

· Spain – lululemon.es is owned and operated by lululemon athletica spain slu. This entity is based in Spain at Travessera de Gràcia, 11, planta 5, 08021 Barcelona. VAT number is B67789321.

· The EU Site - eu.lululemon.com is owned and operated by lululemon athletica ch gmbh. This entity is based in Switzerland at Zugerstrasse 76B, Baar 6340. VAT number is CHE -321.576.64 MWST.

· UK - lululemon.co.uk is owned and operated by lululemon athletica uk ltd, which is registered in England and Wales under company number 07655911. This entity is based in the United Kingdom at Mezzanine Level, Eighty Strand, London, WC2R 0DT. VAT number is 117 207 443.

If you are accessing the Sites from outside the EU (excluding the United Kingdom), Norway and Switzerland then please note that the content on the Sites is provided solely for the purpose of promoting sales to those located in these countries.

2. THESE TERMS.

Your use of our Site is subject to our Terms of Use, and our use of your personal information is in accordance with our Privacy Policy and Cookie Policy. Make sure to read these terms and policies carefully - you can save and print these terms if you need to.

When you purchase a Product from lululemon, the terms and conditions listed below (“Terms of Sale”) provide the legal information that applies. Therefore, before placing an order, you will be asked to accept these Terms of Sale. These are important as they tell you what to expect from us (and vice versa) and provide you with some helpful information, so please read these carefully.

If you breach any of these Terms of Sale, lululemon reserves the right to suspend or terminate your account and/or your order.

3. ABOUT YOU

Here at lululemon, we can only offer the sale of our Products if you’re at least 18 years of age, or of legal majority in your country of residence, and you are buying the Product for non-commercial use. We reserve the right to not accept your order if you’re under 18 years of age or to persons other than end consumers (i.e. resellers or businesses).

We only supply Products on the Site and in our Stores for domestic and private use. By ordering from us, you agree to not use any Product for commercial or business purposes. For Products purchased through our Stores and Site, we wanted to highlight that lululemon has no liability to you for any direct or indirect loss of profit, loss of business, business interruption, or loss of business opportunity. By submitting your Order to us, you agree that you are offering to purchase Product(s) exclusively for personal use.

Additional information for German & Spanish Guests:

For Guests using our German Site, we can only offer Products for sale to persons of legal age who are end consumers, i.e. who act for purposes that, in accordance with Article 13 of the Civil Code (BGB).

For Guest’s using our Spanish Site, we offer the Products for sale only to people over 18 years of age who are final consumers, that is, who act for purposes other than their commercial, business or professional activity in accordance with the Revised Text of the General Law for the Protection of Consumers and Users.

4. THIRD PARTIES AND OUR SITES.

For some of our Sites and in some of our Stores, we have chosen to partner with eShopWorld (“ESW”) to facilitate and process your transactions. In these countries, ESW is the merchant of record and by purchasing Products through these Sites, you also accept any additional terms or conditions under ESW that may apply. This will be made clear to you during your Guest journey and at the point you purchase the Products.

In some countries, we partner with third-party ecommerce platforms (each, a “Marketplace”). When purchasing Products via Marketplaces (for example, Zalando), you are agreeing to their terms and conditions. The ways in which your order is processed may vary depending on the Marketplace and this will always be made clear to you during the purchase process.

In some jurisdictions, lululemon sites or stores may be operated by local franchise partners (each, a “Franchisee”) who may be operating their own local site under license from us. When purchasing Products in those jurisdictions, you will be entering into a contract for sale with the Franchisee rather than us and may need to agree to any applicable terms or conditions that may apply.

Order

You submit an order for Products by completing the details required, including name, address, email, phone number and payment method on the order summary page, after carefully reviewing the product specifications, the relevant price, shipping costs, reviewing and accepting these Terms of Sale, and accepting your obligation to pay the total price by clicking the complete order button. To place an order with lululemon, you must, save as where you place your order using a valid gift card issued by us, possess a valid credit or debit card issued by a bank acceptable to us.

Order Acknowledgement

lululemon will acknowledge receipt of your order by sending an email to the email address indicated by you when placing your order. This is not an order confirmation or order acceptance from lululemon.

Order Acceptance

lululemon will confirm your order by sending an email to the email address indicated by you when placing the order. The email will contain all information relating to your purchase, as well as a copy of the Terms of Sale and of the form that may be used if you wish to exercise your right of withdrawal.

Shipping Confirmation

We will send you a shipping confirmation email as soon as your Product is shipped from our warehouse.

Terms of payment

All prices are reflected in kr (Danish Krone) and include VAT where applicable. You shall be informed in advance of shipping costs or fees, if any, through the Website. You can only pay for your order using one of the debit or credit cards listed below or by using a valid gift card issued by us (you can purchase gift cards in store). We accept the following cards: Visa, MasterCard, American Express, Visa Debit, JCB Discover, PayPal and Maestro for payment. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card or gift card until we dispatch your order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. If products are not available for any reason after we have received your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) immediately by way of a credit to your credit card/ debit card account or gift card (as applicable).

Security checks

As part of our policy to protect against fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in accordance with our PRIVACY POLICY).

1. PRODUCTS AND PRICES.

Product information:

We try to ensure that all of the information that you see is correct, however sometimes the busy teams here at lululemon might miss something, so we may need to amend prices, Product descriptions and promotional codes from time to time. If this affects your Order, we’ll let you know.

Product colours, specific detailing and packaging may vary slightly from Site images. Our site images are for illustrative purposes only and whilst we make every effort to display detailing and colours as accurately as possible, we cannot guarantee how such colours will display on your device.

Product prices:

The prices that you see on our Sites include VAT, but please be careful to check any other taxes or location specific delivery fees that may be applicable to your Orders.

Product availability:

All lululemon Products are subject to availability. To be able to keep providing you with all of the new and innovative items that you see, some Products on our Site may not be available in Stores, and vice versa. lululemon cannot make any representation or warranty that any Product will be available at any time or location. Don’t worry - we will inform you by email as soon as possible if a Product in your Order is not available and/or we’ve had to cancel your Order, and you will be refunded any respective amount(s) to your original Payment Method.

www.eu.lululemon.com is a website operated by lululemon athletica ("lululemon", "we", "us", "our"). lululemon athletica is located at 37, avenue Pierre 1er de Serbie, 75008 Paris. Our VAT number is 117 2074 43. To contact lululemon, please see the section CONTACT US below.

Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside our control. If we are unable to meet the estimated delivery date our nominated carrier will update you with the updated timeframe. Delivery will be completed when we deliver the products to the address you gave us. The products will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges.

In Europe, we offer a standard and express service. The prices are set out below:

Delivery to Europe

Option: Standard Delivery

Cost: No Charge

Order Tracking: Yes via email link

Option: Express Delivery

Cost: 110kr

Order Tracking: Yes via email link

You can also track the progress of your delivery using the link that's in your order confirmation email. Please note that it can take up to 12 hours for your order to appear on the system.

1. RETURNS, REFUNDS AND REPAIRS POLICY.

Our returns policy:

This Returns, Refund and Repairs Policy is without prejudice to any right of withdrawal (set out below) or warranties applicable to you (“Consumer Rights”). Please see “Right of Withdrawal” and “Warranties, Guarantees and Limitation of Liability” sections below, for more information!

If you are not 100% satisfied with a Product you have purchased, you have thirty (30) days from the date you received your Order to return such Product to us. You can do this via our online returns portal or by bringing the Product into one of our Stores. You are legally obligated to take reasonable care of the Products while they are in your possession. Refunds will be issued via the Payment Method of your Order or to a lululemon Gift Card.

If you have returned a Product to us because it is faulty or not fit for purpose, lululemon will refund the full price of the defective Product, including any applicable delivery charges. In some circumstances you may also be offered a repair or replacement. For products which are faulty or not fit for purpose, you may be entitled to longer than 30 days from the date you received your Order subject to the statutory rights available to you in the location where you made your purchase.

Please note - if you paid for your Order using Klarna or PayPal, we can only accept returns of the Products via our online portal. If you try to take these to a Store, they will not be able to process your refund.

Returns Locations and options:

We do not accept returns on any Product outside of the country it was originally purchased in (for example, we can’t accept a return in Germany if you originally bought your items in the UK).

You can exchange the Product(s) in a Store in a different country to where you bought your Product for items of the same value (based on the value in the local currency pf the store you are returning it to). Also, where the Store’s local currency differs from the original currency where purchased, you may be required to pay the difference in the cost of the Product(s). For example, if you’re looking to exchange a pair of align leggings that you bought in Ireland for €98EUR, you’ll only be entitled to an exchange value of £88GBP.

We are also unable to accept returns at any of our license partner Stores which are located in Harrods, Selfridges, Brown Thomas and Le Bon Marché and all our global outlets, including those in the EU at Bicester Village and Wertheim Village.

Conditions for return:

All returned Products must be unwashed with hangtags still attached. If you’re returning your Product to us in store, please bring proof of purchase and your original method of payment with you at the time of return. All garments are subject to inspection and we may refuse a refund if we believe that the item does not meet our Returns, Refunds and Repairs Policy, including but not limited to has been worn, damaged or soiled by you. Please see our Returns, Refunds and Repairs Policy for full details and additional information.

When sending any Product(s) back to us, we strongly recommend that you obtain and safely store proof of postage until your refund is processed. Sometimes, we might ask you for a copy of this to allow us to track where your return is! In the event that you are unable to provide proof of postage and we cannot locate your return, lululemon has the right to refuse a refund for the Product(s).

Refunds:

For return which qualify, you will receive a full refund of the price you paid for the Product, less any applicable shipping or delivery charges, which are non-refundable. lululemon will process the refund as soon as possible, and in any event, within thirty (30) calendar days of the date you gave us notice of the return. If the Products were delivered to you, you must return the Products as soon as reasonably practicable. Unless the Products are faulty or not fit for purpose, you will be responsible for the cost of returning the Products to us.

Exclusions for returns and refunds:

Without prejudice to any Consumer Rights, Products excluded from our Returns, Refunds and Repairs Policy are underwear, swimwear, headwear, facemasks, personalised items and water bottles. Gift Card returns and refunds are governed by our Gift Card Policy which can be found in the Terms of Use. Generally, we will accept refunds of Gift Cards to your original payment method which were purchased online in accordance with your Right of Withdrawal. Gift Cards purchased in store are not refundable.

For more information on how to return an item, please visit our Returns, Refunds and Repairs Policy and/or our Frequently Asked Questions.

Exchanges:

Unfortunately, we are unable to provide exchanges online due to product availability. If you do want to change your Product(s), you’ll essentially need to send your original Order back to us and repurchase in your new size/colour.

Exchanges may be possible in one of our stores. If you do want to try and exchange your Product, you can head to one of our stores and our friendly team can assist you. Please note – availability of sizes, styles and products varies in each store so it may not be possible to exchange your Product. We are not responsible for any costs incurred by you in relation to travelling to/from a store to try and make an exchange.

Repairs:

Our “Mend It, Don’t End It” service offers Guests the ability to get their Products repaired. The service is currently only available in specific locations and available for: unravelled stitching, missing buttons, issues with bonding, and broken clasps, straps, and zips.

Please note, this service is available at lululemon’s sole discretion and is carried out in accordance with our Returns, Refunds and Repairs Policy.

For more information on how to get an item repaired, please visit our Returns, Refunds and Repairs Policy and/or our Frequently Asked Questions.

DISCOUNT AND LOYALTY PROGRAMS.

We make available certain discount and loyalty programs for qualifying individuals. These programs are subject to change and may have additional terms and conditions that apply, including but not limited to the Sweat Collective Terms and Conditions and student discount providers such as UNiDAYs.

Unless otherwise provided for in a separate discount or loyalty program agreement: (i) lululemon may restrict the Payment Methods used in connection with an applicable discount (for example, a debit or credit card may be required); and (ii) you may not purchase Product with your applied discount with the intent to commercially resell.

lululemon reserves, and you acknowledge and agree that lululemon has, the absolute right to deny use of any discount or refuse Orders for any person suspected of reselling or orders which have characteristics of reselling.

1. RIGHT OF WITHDRAWAL.

Please be aware the following section only applies to orders made on our Sites. If you have purchased Product in one of our stores, the below is not applicable and cannot be relied upon.

Where required by law, you may withdraw from the contract at any time, for any reason, without penalty or need to give an explanation within fourteen (14) days from the date of delivery of the Products. For split orders, the relevant term shall begin on the date of delivery of the latest Product.

You may exercise your right of withdrawal by providing us with the information provided in Annex 1 (the “Withdrawal Form”) via the email, phone, or address listed below under the “Contact Us” section below.

In the event of withdrawal, you shall return the Products to lululemon without undue delay, and in any event, within fourteen (14) days from the date on which the notice of withdrawal was provided to lululemon (“Date of Withdrawal”), such return being at your own cost.

Any returned Product should ideally be carefully stored in its original packaging, used only for the purpose of verifying its nature, specifications, and size, and show no signs of wear or dirt. lululemon reserves the right to reject any returned Product that does not meet the above-mentioned requirements.

If you have exercised your right of withdrawal, you will receive a full refund of the price paid for the Products without undue delay, and in any event, within fourteen (14) days from the Date of Withdrawal, using the original Payment Method of the Order. lululemon may withhold the refund until the returned Product is properly received by lululemon or until you demonstrate that the Product has been correctly returned, whichever occurs first. We are not obligated to refund shipping costs of the Products in the event you specifically selected a delivery method other than standard delivery (i.e. if you pay for next day delivery, we will only refund you for standard delivery).

Just to let you know, if you’re returning a Gift Card under your right of withdrawal, we will only accept it if you’ve not used it. Any gift cards where all or part of the value has been spent shall not be accepted and we have the right to reject this.

In addition to the right of withdrawal, lululemon offers a Returns, Refunds and Repairs Policy, which can be found here and as shown above. Please review this carefully.

1. WARRANTIES, GUARANTEES AND LIMITATION OF LIABILITY.

You may not transfer or assign your rights or obligations to another person without our express agreement. We may transfer or assign our rights and obligations under these Terms of Sale or appoint third parties to assist us in performing our obligations at any time, provided that this will not reduce our obligations to You.

The Contract between you and us is binding.

Limitation of liability:

To the maximum extent permitted by the applicable law, when you order goods from the Site, to the extent permitted by applicable law, our aggregate liability to you for any loss or damage arising in connection with these Terms of Sale shall be limited in respect of each claim, to the purchase price of your order.

Nothing in these Terms of Sale shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Terms of Sale shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Guarantees & Warranties:

We do not guarantee that our Sites will always be available or be free from error, virus or similar.

We may provide links to other websites, including but not limited to our Privacy Policy, Terms of Use and Cookies Policy. Where we do this, the links are provided for your convenience only and we cannot be responsible for the content or availability of those websites or Your use of them.

Although we aim to provide information that is accurate and up to date, we do not guarantee to do so. You are responsible for making sure that your reliance on our Sites is suitable for your own purposes and the information that we provide is not intended to be advice you should rely on. The information contained on our Sites is provided on an "AS IS" basis.

To the fullest extent which the law allows, we exclude all warranties and representations of any kind with respect to our Sites and their contents.

Our Quality Promise is our limited guarantee that the Product you purchase will perform as intended and detailed in each Product’s applicable “Why We Made This” section on the hang tag or Product description page on the Platform. This limited guarantee is restricted to one (1) year from the date of purchase, and proof of purchase is required. This limited guarantee a) only applies to Guests that have an Account with us, and b) does not apply to Products impacted by ordinary wear and tear, personal preference, misuse or accidents. This Quality Promise does not affect your statutory rights. For Products where the Quality Promise does not apply, please see our Returns, Refund and Repairs Policy and our Quality Promise FAQs for additional information.

Some of our Sites have extra laws that we need to let you know about if you’re shopping with us on these. Please read the below carefully if you are shopping with us in France, Germany, Spain or on our EU Site.

EU Site:

If you’re shopping with us from an EU territory (including on our EU Site), you are entitled to rely on a two (2) year guarantee period as protection against faulty goods, or goods that do not look or work as we have advertised. Under this obligation, our responsibility to you will be to either:

· Repair the product;

· Refund you for the product; or

· Replace the product.

It is in our sole discretion which one of the above options we choose to take based on our obligations. This right is in addition to your Right to Withdraw and our Returns, Refunds and Repairs policy.

In some EU territories, you may be entitled to longer guarantee periods (for example, if youre shopping with us in Sweden, your statutory guarantee period is three (3) years from the date of purchase). For further information on your statutory rights, please see the EU Consumer Guarantees page here.

The requirement for you to prove that non-conformity of goods was present at the time of purchase differs across EU states. However, for all EU states, you will not be required to prove the non-conformity of the Product for a period of twelve (12) months from the date of purchase.

Germany:

The law governing representations and warranties applies. lululemon does not provide any guarantee within the meaning of Section 443 of the Civil Code (BGB).

The limitation period for warranty claims due to defects other than fair wear or tear is six (6) months after delivery of the goods which may be extended to two (2) years in the event you can establish that the fault was present within the first six (6) months following purchase. We may require you to show proof of payment or the relevant invoice, as we will need to see when you bought your Product to enable us to comply with your rights under this warranty.

Any non-conformity that arises in your Product within the first twelve (12) months from the date of purchase shall be deemed to have been present prior to purchase and you will not be required to prove it was free from any defect at the time of purchase.

Also, we wanted you to know that under these Terms of Sale:

· lululemon is liable for damage to life, body or health caused by lululemon, its representatives or vicarious agents. lululemon remains liable for damage caused intentionally or due to gross negligence on the part of lululemon, its representatives or vicarious agents;

· lululemon is liable in accordance with the provisions of the Product Liability Act in the event of product liability or other liability that cannot be limited or excluded on the basis of German law;

· lululemon is liable for losses due to slightly negligent breaches of essential contractual obligations by lululemon, its representatives or vicarious agents. Essential contractual obligations are those obligations that form the basis of the agreement, that were crucial to the conclusion of the agreement and that concern the performance on which you can rely (so-called cardinal obligations). lululemon's liability in this regard is limited to damages that are typical and foreseeable at the time of entering into this agreement;

· lululemon is liable for loss of data only up to the amount of the normal restoration costs that would have been incurred if proper and regular data backup measures had been applied; and

· Any other liability of lululemon due to slight negligence is fundamentally excluded.

France:

The following additional guarantees shall apply:

· Under Article L217-4 of the French Consumer Code, we are responsible for delivering the goods in conformity with the Terms of Sale and we are liable for any lack of conformity existing at the Delivery Date. We’re also liable for defects in conformity resulting from the packaging, assembly instructions or installation where this is our responsibility under the Terms of Sale.

· Under Article L217-5 of the French Consumer Code, the Products will comply with the Terms of Sale if (a) the Product(s) is suitable for the use usually expected of a similar product and the Product(s) presents the qualities that you can legitimately expect having regard to the public statements made by us (i.e. description, advertising and/or labelling) or (b) if both parties agree on the Product characteristics or that the Product is suitable for any special use sought by you and we have brought this to your attention and you have accepted.

· Under Article L217-12 of the French Consumer Code and under the first paragraph of Article 1648 of the French Civil Code, you need to take action resulting from lack of conformity in the Product(s) must be within two (2) years from the Delivery Date. You must keep the invoice or receipt showing payment to benefit from the guarantee. Warranties will only be applicable if the product has been used correctly, in accordance with the purposes of use and the washing instructions appearing on or supplied with the Product. You are not required to prove that the defect (subject to fair wear and tear) was present at the time of purchase for the period of two (2) years from the date of purchase and any non-conformity will be deemed to have been present at that time.

· Under Article L217-16 of the French Consumer Code, where you request a repair (covered by the above guarantees) and such repair takes longer than seven (7) days, we will extend the duration of the guarantee by the same number of days.

· Under Article 1641 of the French Civil Code, we are responsible for guaranteeing against hidden defects in the Product(s) which make it unfit for use for which it is intended or where it reduces your use to such an extent that you would not have bought it.

As a result of the above, you have the right choose to repair or replace the Product which does not conform, provided that your choice does not result in a cost that is manifestly disproportionate to the other option, taking into account the value of the Product or the seriousness of the defect.

Spain:

If you bought your Product from us before 1 January 2022, we are responsible for any lack of conformity that appear within two (2) years from the date of supply of the Products. If you bought your Product from us on or after 1 January 2022, we are responsible for any lack of conformity of the Products that appear within a period of three (3) years from the date of supply of the Products In any event, any non-conformity that arises in your Product within the first twelve (12) months from the date of purchase shall be deemed to have been present prior to purchase and you will not be required to prove it was free from any defect at the time of purchase.

If you choose to bring action against us on the basis of conformity, you have the right to:

choose between repairing or replacing the Product, provided that your choice does not entail a cost that is manifestly disproportionate to the other option, given the value of the Product or the magnitude of the defect; and

· not be required to provide evidence of the lack of conformity of the Product for a period of two (2) years from the Delivery Date of the Product.

This is because, under Article 117 of the Consolidated Text of the General Law for the Defense of Consumers and Users, we are required to deliver the Products in accordance with the Terms of Sale and we are responsible for the lack of conformity that exists at the time of delivery.

Under Article 115 of the Consolidated Text of the General Law for the Defense of Consumers and Users, where the Products we deliver to you comply with the applicable subjective and objective legal requirements and they have been correctly installed and integrated, these Products will be considered to be delivered in accordance with the Terms of Sale.

EVENTS OUTSIDE OUR CONTROL.

lululemon is not liable or responsible for any failure to perform, or delay in performance of, any of its obligations under any contract that is caused by events outside our reasonable control (“Events Outside Our Control”).

An Event Outside Our Control includes any act, event, non-happening, omission, or accident beyond our reasonable control, and particularly includes the following, without limitation: (a) strikes, lockouts, or other industrial action; (b) civil commotion, riot, invasion, terrorist attack, threat of terrorist attack, war (declared or not), or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) acts, decrees, legislation, regulations, or restrictions of any government; and (g) pandemic or epidemic.

lululemon's performance under any contract is deemed to be suspended for that period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will make reasonable efforts to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.

1. RETENTION OF THE AGREEMENT.

For our Guest’s shopping on our French Site, we wanted to let you know that lululemon will retain and archive a copy of all Orders placed by you worth over €120, for a period of 10 years in accordance with Article L213-1 of the French Consumer Code. You have a right to access these at any time by contacting us via the info provided in the “Contact Us” section below.

2. THIRD-PARTY RIGHTS.

This contract is between lululemon and you. No other person shall have any right to enforce any terms herein except for any group company of lululemon.

3. WAIVER.

If either party fails to insist that the other perform any of its obligations under these Terms of Sale, or if either party does not enforce its rights against the other party, or delays in doing so, that will not mean that the concerned party has waived its rights against the other and will not mean that the other party does not have to comply with those obligations. If either party waives a default by the other, it will only do so in writing, and that will not mean that it will automatically waive any later default.

4. MISCELLANEOUS.

If any provision of these Terms of Sale is held to be invalid, illegal, or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality, or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Sale will be reformed, construed, and enforced in such jurisdiction as if such provision had never been contained herein.

Any headings or titles herein are for convenience only. lululemon's performance of these Terms of Sale is subject to existing laws and legal process, and nothing contained in these Terms of Sale, our Privacy Policy, our Cookie Policy, or our Terms of Use is in derogation of lululemon’s right to comply with law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by lululemon with respect to such use.

5. LANGUAGE.

English shall be the non-exclusive language of these Terms of Sale and any communications, agreements, and proceedings between us. In the event of a dispute in relation to these Terms of Sale, the parties may agree that any proceedings and communications take place in the local language of that Site or where the contract between the parties was formed. These Terms of Sale have been drafted in English and any translation of these Terms of Sale will be for convenience only.

6. ENTIRE AGREEMENT.

These Terms of Sale, the Terms of Use, Privacy Policy, and Cookie Policy, as applicable, constitute the entire agreement, superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and lululemon with respect to our Site.

7. REVISIONS TO THESE TERMS OF SALE.

We may revise these Terms of Sale from time to time. Every time you place an Order, the Terms of Sale in force at that time will apply to your Order upon confirmation by us. Whenever we revise these Terms of Sale, we will notify you that these Terms of Sale have been amended indicating the most recent date of updates at the bottom of this page.

8. GOVERNING LAW AND JURISDICTION.

These Terms of Sale shall be:

For our French Site - governed by, construed, and enforced in accordance with the law of France, and any applicable local laws therein, without giving effect to any conflict or law provisions.

For our German Site - governed by, construed, and enforced in accordance with the law of Germany, and any applicable local laws therein, without giving effect to any conflict or law provisions.

For our Spain Site - governed by, construed, and enforced in accordance with the law of Spain, and any applicable local laws therein, without giving effect to any conflict or law provisions.

For our EU Site - governed by, construed, and enforced in accordance with the laws of the country in which the Products were delivered, and any applicable local laws therein, without giving effect to any conflict or law provisions.

For our UK Site - governed by, construed, and enforced in accordance with the law of England and Wales and any applicable local laws therein, without giving effect to any conflict or law provisions.

1. COMPLAINTS PROCEDURE.

We always try to settle disputes with Guest’s directly through our Guest Education Centre. However, if you are still unhappy with the resolution provided to you, it is open to you to contact a certified dispute resolution provider to help you.

We have procedures for investigating and dealing with your queries and complaints about our Sites. You can get in touch with us using the information in the “Contact Us” section below.

If we are unable to resolve your complaints, you may consider submitting a complaint via either of the below:

· If you are in the EU, you can use the EU online dispute resolution service at https://ec.europa.eu/consumers/odr/. You can also use that service to obtain information about approved dispute resolution services in your own country.

· For Guest’s using our German Site, we want you to know that lululemon is in no way obliged or willing to participate in a dispute resolution procedure before a dispute resolution body in accordance with the Consumer Dispute Settlement Act (VSBG).

· If you are in the UK, you can contact any dispute resolution body approved by Trading Standards, such as Retail ADR at https://www.retailadr.org.uk/.

1. CONTACT US.

If you have questions and you can’t find the answer in our FAQs, please contact us via:

Email:

All of our Guests can email us at [email protected], and our Guest Educators will assist you, wherever possible.

As our teams are working as hard as possible to help everyone and resolve your issues, we aim to respond to your initial request within 72 hours, but this may vary depending on how busy they are – so please be patient with them. Our Educators in our Stores and at our Guest Education Centre always try to support our Guests, but we do not tolerate abusive or threatening behaviour. In those circumstances, we fully reserve our rights to suspend your Account, prohibit you from vising our Stores or placing orders with you. Any serious abuses and threats to our Educators will be reported to the relevant authorities.

Call us:

If you’d prefer to chat to one of our Guest Educators, you can call us on:

· For Guests shopping on our EU, French, Spanish and UK sites: 0805 220 520

· For Guests shopping on our German Site: 0800 000 3571

Please note that unfortunately, at this time, we can only discuss any queries or complaints over the phone in English. If you wish to speak to one of our team in your native language, please contact us via email and they’ll be happy to help.

Also, if you’re calling us from outside of the UK, please be sure to check whether any additional international call costs apply.

Live Chat:

If you’re shopping on our German, French, Spanish and UK sites, you can chat to us via our live chat.

Just to note, if you want to use this service, you’ll need to provide us with your full name, email address and your telephone number before we can speak to you via live chat.

These Terms of Sale were updated as of 3 October 2024 and apply to any purchases made after that date – whether in one of our Stores or at one of our Sites. We reserve the right to update these terms from time to time.

ANNEX 1:

Withdrawal Form: “I hereby notify lululemon that I am withdrawing from the agreement relating to the sale of the products below:

Order number:

Product(s):

Ordered on: [date]

Order received on: [date]

[Your name, postal address (street, postal code, city, country), signature, and date of signature (if in writing)]”

**Please note, if you are NOT exercising your Right to Withdraw (and returning Product in accordance with our Returns, Refunds and Repairs Policy) we will not accept returns to the below addresses nor will lululemon be liable for any costs of doing so.

For our UK Guests, please return the Product(s) to: Bleckmann Fashion & Lifestyle Logistics, FAO Attn. lululemon UKRC, 11D Broadmoor Road, South Marsden Industrial Estate, Swindon, SN3 4WB.

For Guests using all other Sites, please return the Product(s) to: LULULEMON ATHLETICA C/O, BLECKMANN F, LLM EUStores, Conradweg 26, 4612D, BERGEN OP ZOOM.

LAST UPDATED: 30 August 2024

YOUR PRIVACY : OVERVIEW

If you are a consumer in the United Kingdom (“UK”), European Economic Area ("EEA") or Switzerland, this privacy policy ("Privacy Policy") explains how we process, disclose, and retain your personal data when you shop in our stores, access or use our websites, mobile applications and any other applications, products, or services that display this Privacy Policy (collectively, the “Services”). lululemon athletica UK Ltd, located at Mezzanine Level, Eighty Strand, London, WC2R 0DT, and our corporate affiliates and subsidiaries, including lululemon athletica inc., lululemon UK ltd.lululemon usa inc. and lululemonathletica canada inc. (collectively, "lululemon," "we," or "us") are the data controllers for the personal data we process about you.

Please read this Privacy Policy to make sure you understand how we process your personal data and the choices you have with respect to such processing. Please note we provide different or additional privacy notices in connection with certain activities, programs, offerings to clarify or supplement our privacy practices in greater detail. For example, this privacy policy is limited to customers within the EEA, UK, and Switzerland. Our privacy practices are subject to applicable laws in the places in which we operate, which means we engage in the practices described in this notice in a particular country or region only as permitted under the laws of such jurisdictions. For more information about our privacy practices in other jurisdictions, please refer to the privacy policy for the jurisdiction, available in our stores or posted on
website for that jurisdiction.

REVISIONS TO THIS PRIVACY POLICY

lululemon reserves the right to change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will provide you with additional notice (such as adding a statement to our websites’ homepages or sending you a notification).

CONTENTS

• COLLECTION OF PERSONAL DATA
• DISCLOSURE OF PERSONAL DATA
• RETENTION OF DATA
• DATA SHARING, ADS, & COMMUNICATION OPT-OUTS
• ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS
• RETENTION OF PERSONAL DATA
• CHILDREN’S PRIVACY
• THIRD PARTY SITES
• YOUR CHOICES
• ADDITIONAL INFORMATION FOR AMBASSADORS
• CONTACT US

COLLECTION OF PERSONAL DATA

In this Privacy Policy, "personal data" means any informa`on relating to an identified or identifiable natural person (“Data Subject”). A Data Subject is defined as an identifiable natural person is one who can be identified, directly or indirectly, in par`cular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. The types of personal data we collect about you depend on your interactions with us and are described in more detail below. Please note, while our website is designed for a general audience, we will not knowingly collect data from any children under the age of 13 or sell products to children. If you are aged 13 or under, you are not permitted to use our Site or submit any data to us. If you are a parent or legal guardian and you believe that your child has provided us with personal data without your consent, please contact us at [email protected]

If you do not wish for us to process your personal data in accordance with this Privacy Policy, you have the right to object to processing. Please see “KNOWING YOUR RIGHTS” below.

WAYS THAT WE COLLECT PERSONAL DATA:

We want to ensure that we build an open and trustworthy relationship with all of our Guests, which is why we will only ever process your personal information if we have a lawful basis to do so. The lawful bases we rely on include the following:

• Contract or Services Fulfillment – where we need to process your personal data to fulfil a contractual arrangement or provide you the services that we have agreed with you.
• Consent – where you’ve provided explicit permission for us to process your personal data for a particular purpose.
• Legitimate Interests – where we rely on our interests as a reason to process your information, which we generally do so to provide you with the best Guest experience, products and services in the most appropriate way.
• Legal Obligation – where we have a legal or statutory obligation that requires us to process your personal data i.e. to investigate fraud or to notify you of certain things.

TYPES OF PERSONAL DATA THAT WE COLLECT:

• Full name;		• Payment card details
• Email address		• Hobbies
• Phone number		• Social media handle
• Post address		• Social media account details
• Billing address		• Order number
• Date of birth		• Purchase history
• Your preferences – such as style, size and colour of product

We may use any and all of the above types of personal data (above) for the reasons set out below. The above types of data may also be shared in accordance with the “DISCLOSURE OF PERSONAL DATA” section below.

WHAT, HOW AND WHY WE COLLECT YOUR PERSONAL DATA:

OUR WEBSITE AND YOUR PERSONAL DATA
What we do and how we do it	Why we do it	Why we need to do it
When you place an order – we need to collect some data from you as part of the ordering process.	To enable us to deliver product to you and provide other guest Services to you.	We need certain detail in order to deliver product to you and fulfil our contractual obligations to you.
Your account – we need to collect some of your personal data to allow you to shop with us and create and account.	For you to set up an account with us, we need to collect profile data to do this.	There is no obligation to set up an account with us and it will always be done with your consent. We may also use your account details as part of ensuring the successful delivery of products and services to you and to fulfil our contractual obligations.
Proof of identity – we need to check who you are.	There might be a situation where we need to check who you are, e.g. when we need to confirm you’re a student to get student discount or to confirm it was you that placed an order.	To deliver the Services and products to you, we see this as a contractual obligation to you.
Browsing behaviour – we try to personalize your browsing experience with us .	This means we can get the products that we think you’ll love to you faster.	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests.
Site navigations – we know our site best and we want to make sure you’re getting to the right pages to get the product you want. We use your data to analyse your movements across our site and to send you to the right place.	We want you to get the products that you want as quickly as possible.	It is important to us that you get the most seamless shopping experience that you can with us – it is in our legitimate interest and yours (as you can see the product you want).
Guest improvement – we may need to use information about you to improve product, services and customer experience. This might include working with trusted third parties to develop new content, products or services.	We want to ensure we’re showing and promoting the most relevant products to all of our Guests.	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests.
Important updates and service messaging – we might need to contact you to let you know about account and/or service updates, i.e. to let you know there has been updates to our T&Cs.	We need to keep you informed or any changes to our Services or any of our other contractual terms that we made with you.	To deliver the Services and products to you, we see this as a contractual obligation to you.
YOUR BODY SIZE AND SHAPE (IF YOU CHOOSE TO TELL US THIS – WHICH WILL ALWAYS BE WITH YOUR CONSENT)
What we do and how we do it	Why we do it	Why we need to do it
Product recommendations – we might use a third party to help make recommendations about product, including sizing recommendations.	To try and ensure that you order the right size, fit and type of product, we sometimes use information provided by and to third parties to help improve our products and services.	Our sizing tools are run by third parties in accordance with their own privacy policy. Use is an optional part of the purchase process so it done only with your consent. Our use of other third party tools helps us to provide you with information about products you might like in accordance with your and our legitimate interests.
Product selection quiz – we might use a third party to provide you with a quiz which, when answered, allows us to recommend the best product for what you want and need.	We know our product best, and we want to help you navigate what would be best for you based on your preferences!	It is important for us to show you things we think you will like and tailor these to your needs. It is also important for us to know your preferences so that we can make it the best possible Guest experience – it is in our legitimate interest to provide you with the best service we can. Participation is always with your consent.
YOUR ORDER AND PAYMENT INFORMATION
What we do and how we do it	Why we do it	Why we need to do it
Take payment and give refunds – we collect transaction information related to the use of our services or your purchases with us. This includes delivery information, amount charged, payment method, credit card information, billing, or shipping information.	When you place and order with us, we work with third-party payment processors to collect and process your payment information. We also need this information to process any refunds that you request from us.	To ensure the successful delivery of services and products to you as part of our contractual obligation to you.
Delivery of your Order and delivery updates – we need to know who you are and where you live to send you your products. We share your personal information with third party shipping providers who deliver the products to you on our behalf.	If we don’t know where you live, we can’t send you the product.	To ensure the successful delivery of services and products to you as part of our contractual obligation to you.
Financial records – we need to keep a record of any financial transactions you make with us.	We need to know what you have paid for (which is useful for us to deal with issues like returns in the right way) and to protect ourselves from fraud.	We have a legal obligation to do this, for example, under Anti-Money Laundering rules.
Purchase analytics – we may analyse how frequently you shop with us, what you have bought, searched for, returned and kept to wear as this helps us to understand what you like.	We need this information to understand how we can keep making the products you love and why you keep coming back for more.	It is important for us to know your preferences so that we can make it the best possible Guest experience – it is in our legitimate interest to provide you with the best service we can.
YOUR CONTACT HISTORY WITH US
What we do and how we do it	Why we do it	Why we need to do it
Guest Support – when we need to provide support to you as our Guest, we may need to collect certain data (including order number and purchase history). Sometimes, we’ll record our calls with you too.	When you contact our Guest Education Centre, we want to be able to respond to your concern in the right and most relevant way to you.	To ensure the successful delivery of services and products to you as part of our contractual obligation to you. We may also need to take steps as part of our legal obligation to protect our educators.
Complaints – when you make a complaint and/or raising a legal concern, we need to collect and use your data to respond to it.	We want to respond to your concerns as quickly and in the best way as we possibly can. We also want to use your concerns to improve the services and support that we provide to you and other Guests.	To provide you with the opportunity to raise an issue and respond to it, we see this as a contractual obligation to you. We also have a legal obligation to do this and it's important for us to do as a business.
Your data rights – when you submit a request that relates to your rights under data protection laws, we need to use your information to respond.	You have rights under data protection laws (which we’ve set out below under this Privacy Policy) which we need to respect and adhere to.	We have a legal obligation to do this under EU and UK GPDR and it's important for us to do as a business.
PURCHASE HISTORY AND SAVED ITEMS IN YOUR BASKET
What we do and how we do it	Why we do it	Why we need to do it
“Back in Stock” emails – we may send you an email to let you know that the product you’re keeping an eye on is back in stock.	We need to let you know when the product you want is back in stock for you to purchase.	Chances are, you’re keen to get your hands on something that we’re currently out of stock of and you want us to tell you when its back, so this will be done with your consent.
“Left in Basket” emails - we may send you an email to let you know that you’ve forgotten about something in your basket that you might still want to buy.	We want to remind you of the products that you put in your basket in case you want to buy them (but got distracted).	Chances are, you’re keen to get your hands on something but for some reason at the time decided not to click buy, so this is in your and our legitimate interest.
Returns – we want to ensure that we handle returns in accordance with our T&Cs and provide customer service and support.	We need to ensure we can contact you to assist and receive any products that you want to return back to us.	To ensure the successful delivery of services and products to you as part of our contractual obligation to you.
Shopping history – we might analyse what you have bought, searched for, or returned.	This helps us to truly understand what you like as a Guest and consider what products our Guests collectively love the most.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests.
Personalising your shopping experience – we try to provide recommendations based on your style, budget and personal preference by analysing your order history.	We do this so that we can ensure that we are giving you what you want and provide you with the best possible Guest experience.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests.
Affiliate links – we may use your personal data to match your orders to links from affiliates who connected you to us, or when they were promoting a product when you clicked on their site. We share purchase history with them too so that they can track when they’ve successfully sent you to us.	Sometimes we need help from our friends to connect you with us – we use a number of third parties who promote our products on their sites.	It's important to us that word gets out how great our products are – which can include through affiliates and other sources – its in our legitimate interests.
INFORMATION ABOUT YOUR PHONE, LAPTOP, AND HOW YOU USE OUR WEBSITE (AND ANY APPS)
What we do and how we do it	Why we do it	Why we need to do it
Remembering you – we might use your personal information to identify you when you visit our website.	We keep track of who you are because we believe, if we can remember you, we can give you the best possible experience when you come back to visit again.	It is important that provide you with the best possible online experience. It’s in your and our legitimate interests.
Default settings – we are always trying to improve our website and we might set default options for you (such as language and currency).	This is to make it easier for you to use and navigate our website and to get your hands on those lululemon products that you want!	It is important that provide you with the best possible online experience. It’s in your and our legitimate interests.
Perpetual login – we want to provide you with the opportunity to stay logged in without having to sign in each time.	We want your user journey to be as seamless and efficient as possible (and who can actually remember those incredibly long passwords!) so we may offer you the option to stay logged in (you can always change your mind and revoke this setting).	It is important that we provide you with the best possible online experience. It’s in your and our legitimate interests.
Product info – we might send you information about our products and services (including ones you haven’t bought…yet).	We want to make sure you stay informed about all of our products and services – including those that are new and exciting.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests. In some cases, we may provide direct marketing with your consent.
Web ads – we might show you lululemon adverts as you browse the web.	We use your cookies to provide you with content, even when you’re not on our site. This is done in accordance with our Cookies Policy where we collect your consent.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests. We also obtain your express consent to our Cookies Policy.
Third party collection – We may use a third party service provider to collect data on our behalf across the internet and sometimes our website.	We love to know what you’re saying about us on other sites (and not just to us!). Also, it’s really helpful for us to know how we compare to other brands and your experience with them.	It is important for us to continue looking at how we can improve – it’s in your and our legitimate interests.
Guest behaviours – we may monitor and analyse your behaviour when you’re on our website.	We want to see what you’re buying, when you’re buying it and why you might leave something in your cart!	It is important for us to continue looking at how we can improve – it’s in your and our legitimate interests.
MARKETING
What we do and how we do it	Why we do it	Why we need to do it
Marketing – when you contact us through any channel (including online, in-store), we’ll ask you whether you want to opt in or out of marketing communications. If you do opt-in, we record this on your Guest profile. These marketing communications may contain tracking pixels that help us monitor how you’ve interacted with that particular communication.	If you’ve opted in to receive our marketing, we’ll use your personal data to tell you about lululemon products, promotions, competitions and offers that we think you might be interested in. These notifications will be sent to you online (i.e. by email, by social media, search engine as banners, push notifications or adverts).	We will only send marketing communications to you with your consent; and you can opt out at any time. It may also be legitimate for us to send marketing communications to you when you have expressed an interest in our goods or services.
Text marketing - When you connect with us (online, in-store, at an event), we might ask you to if you want to receive texts from us. We use a trusted third party to do this for us and they will store the information that you provide (inc. your number) and be able to track when you read a text message.	If you’ve opted in to receive our marketing, we’ll use your personal data to tell you about lululemon products, promotions, competitions and offers that we think you might be interested in! We might even use the information that we’ve automatically collected from your use of our site to tailor our texts to you.	We will only send marketing communications to you with your consent; and you can opt out at any time. It may also be legitimate for us to send marketing communications to you when you have expressed an interest in our goods or services.
Adverts – we may show you, or share your personal data with a third party to show you, banner adverts of our products on social media platforms.	We share your information with the third parties because they have the capabilities to notify you of things we think you’ll be interested in via social media feeds.	It is important for us to show you things we think you will like – it’s in your and our legitimate interests.
INFORMATION FROM SOCIAL MEDIA OR OTHER ACCOUNTS YOU LINK TO US
What we do and how we do it	Why we do it	Why we need to do it
Linked accounts – we may allow you to use your Social Media accounts to login to our site, simply and easily without having to create a specific account. For us to do this, it involves sharing your personal data linked to that account with us.	We want to make things as easy and seamless for you as possible because we know you can’t wait to get your hands on our products.	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests.
Information sharing – we might use your personal data to analyse how you like to and how you might want to share your lululemon products (and your thoughts on them) with your friends.	We want to know how we can make shouting about our amazing products easier for you and its good to know how you prefer to do this and where.	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests. Ultimately, it’s up to you if you want to share this with us.
When you tag us – we may want to analyse your social media profile and connect it with your Guest profile.	We want to ensure we’re staying in the know about what you think, what you’re wearing and how you like to connect with us.	It is important for us to continue looking at how we can improve and make your experience with us enjoyable – it’s in your and our legitimate interests.
COMMENTS YOU POST ABOUT LULULEMON, TAGGING US OR POSTING PHOTOS AND VIDEOS ON OUR SOCIAL MEDIA PAGES
What we do and how we do it	Why we do it	Why we need to do it
Monitor our Guests views or opinions – we might respond, repost or reach out to you privately about something you’ve written on a public platform.	We may respond to you or react to something you’ve posted on a public platform, particularly if you are unhappy or if it’s something we can improve.	It is important for us to know how you feel about us – it’s in your and our legitimate interests. We also want to make sure we’re keeping a safe environment for all.
Social tags - If you tag lululemon or post to our pages, we may use your photo and/or video (with or without sound), on our site or Social Media pages.	We want to be able to shout about and share all of the looks our Guests are wearing!	It is important for us to continue looking at how we can improve and make your experience with us more enjoyable – it’s in your and our legitimate interests. Ultimately, it’s up to you if you tag us in your posts.
Fraud investigations - we use public sources of information to help us investigate fraudulent activity.	We need to ensure we’re preventing, checking, and investigating fraud against you or lululemon.	It’s not ideal, but it is in our legitimate interest to protect you and us, our services and stop any potentially fraudulent activity. Also, we have a legal obligation under Anti Money Laundering Regulations in the UK & EU to do this too.
SURVEYS, FEEDBACK, COMPETITIONS & EVENTS
What we do and how we do it	Why we do it	Why we need to do it
Asking for feedback & reviews – we reach out to you to get your feedback. We may also invite you to leave a review on the items that you have bought from us as we love to hear from you (good or bad!).	We ask for feedback from our Guests on the products, how you’re enjoying them and how you feel we are doing as a brand. Sometimes, we use a third party to do this and your data will be shared with them when we do so.	For consumer insight surveys, it’s your choice if you want to provide us with feedback (which we love to hear!) so this will be done with your consent. For other kinds of feedback such as our customer service surveys, product reviews, or feedback requests, it's in both of our legitimate interests for us to send you these so that we can improve our services and products for you.
Refer a friend - We use a third-party provider to allow you to participate in our refer a friend programme, should you wish to do so.	We want to give you the opportunity to benefit from offers and promotions as a result of you helping to grow our community here at lululemon.	Your data, and your friend’s data, will be processed in line with the third party’s privacy policy, which we will highlight to you at the time of making your referral.
Competition – we may contact you to let you know we’re running a competition or prize draw.	We want all of our Guests to have the opportunity to take part in our competitions.	If you opted in to receive marketing, we’re doing this with your consent.
Competition – we will contact you via the method set out in the relevant Terms and Conditions if you have been selected as a winner.	We need to let you know if you do/don’t meet the eligibility criteria and ultimately if you win – and you’ll definitely want to know too!	If you chose to take part in a competition/prize draw, we treat this as an important contractual commitment to you.
Discount codes and promotional offerings – we may send you a discount code to use when you next shop with us.	We want to ensure we give back to our Guests.	We share these with you so that you can enjoy the perks of being a valued Guest and to say thanks. We’ll only do this with your consent.
Managing attendance at events - we need to contact you in relation to events.	So that you can attend one of our amazing events we have invited you to and administer the event coordination, such as event communications.	To deliver the services and to provide you with the opportunity to attend events, we see this as a contractual obligation to you in accordance with the terms and conditions of the event.
IN-STORE
What we do and how we do it	Why we do it	Why we need to do it
CCTV – our lululemon stores all operate CCTV which may capture you in the footage.	This means we can ensure the safety of both Guests and Educators who are on our premises. We may also use the CCTV for market research purposes so we can make sure our stores are set out as nicely as possible for you to enjoy your experience while you’re with us!	We have a legal obligation to keep our Guest Educators safe and ensure a secure working environment. It's also in our interests to keep Guests safe too! If and when we use CCTV for market research, this is in our best interests to ensure we’re giving our Guests the best experience we can.
Processing payment at the till – we may ask you for information to provide you with e-receipt or to assist in completing the transaction.	We need this information to be able to send you a paperless receipt (and in turn do our bit to help the environment!). This will allow you to keep all of your bills in one place and not worry about losing the receipt.	You are under no obligation to receive a paperless receipt, so this will be with your consent.
Event imagery – we might use video recordings, photographic images, recordings of live events/webinars or other online events (including both images and sound) on our Site or Social Media.	We want to shout about the fun events we get to run and be a part of! We may take, use and publish imagery on our social media pages or communication channels.	We’ll only do this with your consent.
In-store WiFi – We have WiFi access points in some of our stores to keep you online even while shopping with us! We receive aggregate reports regarding store traffic that relies in part of information collected from the WiFi access points to track traffic patterns in our stores.	Where such technology is used, we will provide a prominent notice at the location. If you wish to exclude your device from such in-store mobile analytics, you can opt out at any time by turning off WiFi on your device.	We’ll only do this with your consent.

DISCLOSURE OF PERSONAL DATA

lululemon does not sell your personal data to any third party. We do, however, share personal data with a select number of trusted third parties to enable us to provide you with our products and services, to send marketing information and to improve our business (for both you and us) for the purposes described below.

WHO WE SHARE IT WITH	WHY WE’RE SHARING IT
Affiliates and Subsidiaries	We disclose your personal data with our holding company, subsidiaries, and affiliates, including lululemon athletica inc. lululemon usa inc. and lululemon athletica canada inc., for the purposes described in the “WAYS WE COLLECT YOUR PERSONAL DATA” section above.
Service Providers	We disclose personal data with third parties or individuals we hire or work with that perform services on our behalf, including customer support, web hosting, information technology, payment processing, financing, product fulfilment, fraud control, marketing and database management, direct mail and email distribution, events, contest, sweepstakes and promotion administration, music integration, extended warranty services, and advertising and analytics services. These service providers have access to personal data needed to perform their services but may not use it for other purposes. Since our service providers are located around the world, please note that these disclosures involve cross-border transfers of your personal data as described in the “International Data Transfers” section below.
In Connection with Corporate Transactions	Personal data may be disclosed or transferred as part of, or during negotiations of any purchase, sale, lease, merger, amalgamation, or any other type of acquisition, disposal, securitisation or financing involving lululemon.
Professional Advisors	We disclose personal data with our legal, financial, insurance, and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of lululemon’s business or operations.
Law Enforcement Authorities and Individuals Involved in Legal Proceedings	We disclose personal data when we believe doing so is reasonably necessary to comply with applicable law or legal process (including an enforceable request from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), enforce or apply our Terms of Use or to protect the rights, property, or personal safety of lululemon, our users, employees, the public, or others.
Other Users of the Services or the Public	When you use lululemon Studio, we may display your username such that other users may see your username and contact you. For example, if you choose to add other users as friends or participate in face-offs, your video, profile data, and fitness and performance data may be visible to these other users and the other users may be able to comment on your workouts (with the comments becoming part of your lululemon Studio profile). Also, if you choose to activate the camera on your MIRROR device during a workout, other users may be able to see your video while the workout is occurring or during future, on-demand versions of the workout. We do not control how other users or third parties use any personal data that you make available to them. Please be aware that any information you post publicly can be cached, copied, screen captured, or stored elsewhere by others (e.g., search engines) before you have a chance to edit or remove it.
With Your Consent or at Your Direction	We disclose personal data, such as profile data and communications data with third parties when we have your consent or direction to do so. For example, if you decide to participate in certain interactive areas or features of our events or Services, such as creating a public profile and posting your goals, you consent to the disclosure of this information to other users of our Services. We may also disclose your personal data with third parties, such as personal trainers, fitness studios, and providers of online booking tools, when you intentionally direct us to do so or when you use our Services to intentionally interact with third parties.
Aggregated, Anonymized or De-identified Data	We may also disclose aggregated, anonymized, or de-identified information, which cannot reasonably be used to identify you.
Third Party Advertising partners	We may share personal data we collect, including about your usage of the applications and services, with our advertising partners so that they can better target and/ or personalize advertisements displayed within any lululemon service, on another website or any application used by you. Some of our third-party advertising partners act either as joint controllers of your personal data along with lululemon or as independent data controllers, and thus will handle shared data under the terms of their own privacy policies. This means that we provide you with information in this privacy policy, but you should contact of the relevant third party if you want to exercise your data protection rights relating to the data that has been shared. Further information, including how the third party enables you to exercise your data protection rights, and subsequently processes your information, can be found in that third party’s privacy policy. Our third party partners currently include: Meta: Joint Controller: https://www.facebook.com/privacy/policy/ Teads: Joint Controller: https://privacy-policy.teads.com/ Criteo: Joint Controller: https://www.criteo.com/privacy/ eShop World (“ESW”): Joint Controller: https://esw.com/privacy-policy/ Pinterest: Joint Controller: https://policy.pinterest.com/en/privacy-policy TikTok: Joint Controller: https://www.tiktok.com/legal/page/eea/privacy-policy/en Google: Joint Controller: https://policies.google.com/privacy Snapchat: Joint Controller: https://values.snap.com/en-GB/privacy/privacy-policy AWIN: Joint Controller: https://www.awin.com/gb/privacy

If want to find out more about the third parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details provided in the “Contact Us” section below.

RETENTION OF DATA: HOW LONG DO WE STORE YOUR DATA AND WHERE?

HOW WE PROTECT YOUR PERSONAL DATA?
We have physical, technical and administrative measures in place to help protect personal data from loss, unauthorised access or processing, modification, disclosure, damage, alteration, destruction or other misuse.

Unfortunately, the transmission of information via the internet is not completely secure or private. You understand that any messages or information you send to our websites may be read or intercepted by others. If you have any questions about the security of personal data collected by lululemon contact us HERE.

HOW LONG DO WE KEEP IT FOR?
We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law. We also retain personal data for as long as you have your account, or as long as is needed to be able to provide the services or products to you, or (in the case of any contact you may have with our Guest Education Centre) for as long as is necessary to provide support-related reporting and trend analysis.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, lululemon may also keep personal data as required, after an account is closed or is no longer necessary to provide services.

Unless otherwise required by applicable law, lululemon will take reasonable steps to destroy or permanently de-identify personal data we hold if such personal data is no longer needed for the purpose for which it was collected.

INTERNATIONAL DATA TRANSFERS

BETWEEN LULULEMON COMPANIES:

As lululemon is a global business with operations and subsidiaries both inside and outside of the UK and EEA, the personal data that we collect may be transferred to and stored or otherwise processed by our holding company, corporate affiliates, subsidiaries, and service providers outside of the UK, Switzerland and the EEA, including (but not limited to) in the United States, Canada or Australia. For a copy of the relevant transfer mechanism that we use to transfer your data (i.e. EU Standard Contractual Clauses), please contact us at [email protected].

TO THIRD PARTIES:
We also transfer personal data to service providers that process personal data for us in the United States, Canada and other locations (as an example, Amazon Web Services process information for us in various data center locations, including those listed at: https://aws.amazon.com/about-aws/global-infrastructure/).

While in another jurisdiction for processing, your personal data may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction. These jurisdictions may not provide levels of data protection that are equivalent to those of your home jurisdiction and may not be considered by the European Commission to offer adequate protections for personal data.

HOW WE TRY TO PROTECT YOUR DATA SO FAR AS POSSIBLE:
We ensure, with the signature of Standard Contractual Clauses adopted by the European Commission, that personal data transferred outside the UK, EEA and Switzerland is maintained with at least the same level of security and protection for the transfer of personal data that is required under applicable law. Where the recipient is located outside the UK, EEA, or Switzerland in a country without an Adequacy Decision, we implement appropriate security safeguards, such as executing Controller to Processor or Controller to Controller EU Standard Contractual Clauses approved by the EU Commission, to ensure adequate security of the data being transferred. You may request a copy of these Standard Contractual Clauses that we use to facilitate this transfer of data by contacting us at [email protected].

DATA SHARING, ADS, & COMMUNICATION OPT-OUTS:

MARKETING COMMUNICATIONS
Upon your consent, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.

You may opt out of receiving promotional communications from us at any time by following the instructions in those communications or by logging into your online account and changing your communications preferences. In addition, whilst you have the right to withdraw at any time, this does not affect the lawfulness of our processing of your personal data prior to the date that you withdrew your consent.

If you let us know that you don’t want to receive marketing messages, it might take a few days for all our systems to be updated, so it is possible that you still get communications from us while we process your request.

Please note that if you opt out, we will still send you non-promotional communications and you will still continue to receive service communications, such as those about your account or our ongoing business relations like order updates. We need to do this to comply with our contractual commitments with you and sometimes the law.

LOCATION DATA
When you first launch any of our mobile applications that collect precise location information, you will be asked to consent to the application’s collection of this information.
If you initially consent to our collection of this location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do this, our mobile applications, or certain features thereof, may no longer function properly.

MOBILE PUSH NOTIFICATIONS/ALERTS
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

COOKIES AND SIMILAR TRACKING TECHNOLOGIES
Like many websites, lululemon uses cookies to analyze visits to our websites and emails and help us improve our website, services and marketing campaigns. Most web browsers are set to accept cookies by default.

If you prefer, you can usually set your browser to remove or reject cookies. Please follow your browser’s process for doing so. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

We may also allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, pixels, web beacons, device identifiers, and other tracking technologies which collect information about your use of the Services and other websites and applications. This information may be used by lululemon and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interest on our Services and other websites, and better understand your online activity.

For more information about interest-based ads, or to opt out of having information about your use of the Services used to show ads that are targeted to your interests on other sites and services, please visit WWW.ABOUTADS.INFO/CHOICES.

For advertisements on any third-party platforms, please refer to the particular third-party platform’s privacy policy to learn more about your choices.

YOUR DATA RIGHTS

KNOWING YOUR RIGHTS
Depending on where you reside, you may have the following legal rights relating to your personal data. We’ve set some of these out below and ways that you can exercise them.

• A right to obtain information – You have the right to request information about how we process your personal data.
• A right of access – You have the right to request access to, or a copy of, the personal data we hold and process about you.
• A right of rectification – You have the right to request that we correct or supplement inaccurate or incomplete personal data we process about you. We might ask for evidence from you to show that it is inaccurate.
• A right of erasure – You have the right to request that we delete personal data about you. Please note, we will keep a note of your name linked to your account.
• A right to restriction of processing – You have the right to request that we restrict processing of your personal data, so that we can store such data but not otherwise process it. If you do exercise this right, please note that it won’t prevent us from processing any now information you provide for us after your request!
• A right to data portability – In certain circumstances, you have the right to request that we provide the personal data which you provided to us in a structured, commonly and machine-readable format, and you have the right to transmit used, and machine-readable format, and you have the right to transmit such data to another controller without hindrance from lululemon.
• A right to object to processing – You have the right to request that we stop processing personal data about you.
• A right to revoke your consent – When our processing is based on your consent, you have the right to revoke such consent at any time. For example, when your personal data is processed for email marketing purposes, you have the right to object to such processing at any time by clicking on the “unsubscribe” link at the bottom of such marketing communications.
• The right to file a complaint – whilst we always want to encourage you to get in contact with us first to try and resolve your concerns, you have the right to file a complaint regarding our data protection practices with a supervisory authority.
- • If you’re in the UK, you can contact the Information Commissioners Office. Their details can be found at: https://ico.org.uk/
- • If you’re in the EEA, you can contact your country’s supervisory authority. A list of members and their details can be found at: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

EXERCISING YOUR RIGHTS
You can submit your data subject requests via our PRIVACY PORTAL or by getting in touch with us via the contact information provided in the “Contact Us” section below.

Upon submission, we may ask you to verify your identity and request type before taking further action on your request. If an authorized agent submits a request on your behalf, please be aware that we may need to contact you to verify your identity and your use of an agent to protect the security of your personal data.

We will not discriminate against you if you choose to exercise your rights.

EXCEPTIONS TO YOUR RIGHTS:
In certain scenarios, your rights set out above may be limited, such as if you ask us to delete information which we are required to hold by law, or is we have a compelling reason to keep it. In the event that we do keep your data, then we will let you know and then only use your information for those limited circumstances. Please be aware that you may be unable to use our sites or access our services if you want us to stop processing your personal data.

THIRD PARTY SITES

Please note that our websites contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.

We allow our e-commerce partner, U.S. Direct E-Commerce Limited (trading as “ESW”), to directly collect personal information from you for the purposes of facilitating ordering and shipping internationally. If you are shipping to a country supported by ESW, you will navigate away from our Services to a co-branded checkout experience. Please review ESW’s privacy policy. for more information on ESW’s data processing practices.

ADDITIONAL INFORMATION FOR AMBASSADORS

If you are a lululemon ambassador, this section also applies to you. We may collect additional identifiers, such as your passport number and social security number, user-generated content such as product reviews, professional or employment-related information, and other information you provide to us.

We may also collect information about your activity on our intranet or other collaboration platforms via log files, cookies, web beacons, and other tracking technologies. We may collect and use your personal data to manage the ambassador program, such as to conduct pre-participation checks or references, process and payments, and conduct performance reviews. We may disclose your personal data with other users of the Services or the public.

CONTACT US

If you have any questions or enquiries relating to our privacy practices or procedures, you may write to the Privacy Officer via email at [email protected]. You may also direct your questions or comments about this Privacy Policy or our data protection practices to our Privacy Portal.

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