Gift Cards
Yes. You can purchase physical gift cards in store and e-gift Cards online. Gift cards and e-gift cards are final sale.
You can check your gift card balance by selecting 'Redeem a gift card' above the payment options at the checkout.
Enter and apply your gift card number and pin to reveal your balance.
Your gift card balance won't be redeemed until you place your order so you can remove your gift card and continue shopping.
Alternatively, you can check the balance of your gift card in store too. Regarding the transaction history, you can reach out to the GEC for us to look into this.
Gift cards can be redeemed both online and in store.
Gift cards purchased in the European Free Trade Area (“EFTA”) can only be redeemed in stores in the EFTA and online on our EU sites. Any gift cards purchased outside of the EFTA cannot be redeemed in stores outside of the EFTA or on lululemon.eu and on local websites lululemon.fr, lululemon.de and lululemon.es.
* Please note gift cards cannot be redeemed in stores in Belgium or Copenhagen.
The payment is done at the billing stage. Follow these steps to redeem your gift card:
1) Fill in your contact and shipping information and select your shipment method.
2) Continue to Billing.
3) Select your payment method. Gift Card can be found above the list of payment options.
4. Enter the gift card number and pin to check your balance and redeem the balance.
4) Review Order.
5) Finally, tick the Terms and Conditions box and ‘submit order’ to place your order.
Please note that you can redeem up to two gift cards per order plus one credit card.
At the moment, gift card payments cannot be combined with PayPal. However, you can combine one with a credit card or another gift card.
Please note that you can redeem up to two gift cards per order plus one credit card.
We can’t replace them if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash.
If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed.
If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used.
Our gift cards are good to use in-store or online; they also never expire or depreciate and are final sale. They're treated like cash, which means if they're lost or stolen, we cannot replace them.
Yes e-gift cards can be redeemed both online and in-store.
Gift cards can be purchased online in GBP, EUR and CHF.
Please note gift cards purchased in CHF can only be used on the CH site and in Swiss stores.
Yes, gift cards are only available to purchase online in GBP, EUR and CHF, however they can be redeemed on site when placing an order in your local currency.
Yes, localised currencies such as NOK and SEK can be used on the Norway and Sweden sites.
At present our gift card partner, CashStar, only offers gift cards in GBP, EUR and CHF. Don’t worry, you can still redeem your gift cards on sites that use localised currencies such as NOK and SEK.
Yes, you can redeem EUR gift cards in any store within the EFTA.
Please note gift cards purchased in the EFTA can only be redeemed in stores within the EFTA and online on lululemon.eu and on our local websites lululemon.fr, lululemon.de and lululemon.es.
*The European Free Trade Area includes all countries in the European Union plus Iceland, Liechtenstein, Norway and Switzerland. Please note gift cards cannot be redeemed in stores in Belgium or Copenhagen.
When you return an item purchased in NOK with a gift card in EUR, your refund will be based on the amount you originally paid at the time of purchase, not the exchange rate at the time of return.
Note: If you return an item to a store that was purchased with a gift card, a new gift card will be issued for your refund.
