Returns Policy & Refunds

Our returns policy is as follows:


  • We offer complementary returns
  • Returns must be made within 30 days from the delivery date
  • All merchandise must be unwashed and unworn with the original hangtags attached
  • Proof of payment must accompany the return
  • All garments are subject to inspection


Note: Subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masks and gift cards. Swimwear must be returned with hygienic liner intact.


*Please note orders placed between November 1st and December 24th can be returned up until January 21st.

All online orders can be returned with DHL.

*Please note we do not currently accept returns to store.

To make an online return, follow these simple steps: 

Click the link below to start your return. 



1.   Click the link below to start your return or visit my account




START A RETURN HERE 

 

Can’t find your order number? This will be in your order confirmation email.  

 

2.   Select the item(s) you wish to return and the reason for return 

3.   A pre-paid shipping label will be generated for you to download and will also be emailed to you directly 

4.   Print the shipping label  

5.   Place your item(s) in the packaging your order arrived in. 

6.   Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible 

7.   Drop off at nearest DHL Drop off location 

 

You will receive an email once we have received your parcel and the return is being processed for refund. 

 

Once we receive your return at our warehouse, it will take 3-5 business days to process. After your return has been processed, your funds will be credited back to your original method of payment. Please keep in mind it can take up to 5-7 business days for the funds to appear on your statement, depending on your banking institution. 

Unfortunately, at the moment you cannot return your order to store, but stay tuned, this is coming soon.



You will now be able to return your online order using the barcode located in your order shipping confirmation emails and order details page in your profile on our site.


If you do not have a guest profile you can access your order details here.


Simply take your item(s) to your local store and show the educator the barcode associated with the order.


They will then scan the item(s) and issue you with a refund.


*Please note we do not accept Klarna or PayPal returns in store.

You can find your order number on your order confirmation email, pack slip or alternatively log into your account and find the order in your order history.


Your order number is a 10-digit number that includes UK in the reference.

Please contact our Guest Education Centre and they will be happy to help.

Follow steps 1-7 to set up your return, and then follow the instructions in the returns download to schedule a parcel collection.

Once we receive your return at our warehouse, it will take 5-7 business days to process. Your funds will then be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution. 

Your return authorisation number is included on your llabel or return receipt once you generate your return.


We have made the decision to remove shipping labels from our orders. Please follow our returns instructions if you wish to return an item(s) from your order.


You can get a copy of your return label at any time through our returns portal by accessing your return information here, or find it attached to your return confirmation email.

We are currently in the process of removing all pack slips from our online orders.


You will now be able to return your online order using the barcode located in your order shipping confirmation emails and order details page in your profile on our site.


During the transition you may still receive a pack slip in your order.

If you cannot select the items you would like to return, it is because more than 30 days have passed since the delivery date and returns are therefore no longer within the valid time frame. If this is not the case or if you would like to exchange items due to poor quality, please visit one of our lululemon stores or contact our Guest Education Center (GEC).

Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). Please keep in mind that the items you bring back will be valued in the currency of the country processing the return.

Yes! Please bring your product back to your nearest store. Find out where yours is here.

Treat your inbox to 10% off your first purchase.