Contact us
Welcome. We value your thoughts and the time you’re taking to connect with us. One of our values is inclusion and we invite you as a member of our community to act with humanity, respect and empathy for everyone. We don’t tolerate racism, discrimination, harassment, or hate. You can learn more HERE.
Before connecting with us, check our self-service options below and our FAQ page, as your question may be answered there.
To learn more about our free online return policy, click HERE. To complete a return or exchange in store, find your closest store location HERE. Please note that we cannot set up online exchanges at the GEC.
Here’s how to reach us:
Monday - Friday
Live Chat: 7am – 7pm BST
Phones: (Support in English only) 9am - 5pm BST / 10am - 6pm CEST
Saturday
Live Chat: 9am – 7pm BST
Phones: (Support in English only) 11am - 5pm BST / 1pm - 6pm CEST
Live chat: get in touch here
Email: Send us your queries
Phone: (+44) 0800 783 9249
Store locator: find your nearest location here.
Press enquiries: If you have any questions for our public relations team, please email us at [email protected].
Store Support Centre (SSC): Our European Store Support Centre (SSC) is located in London. It's where you can find everyone from our business operations to community relations teams. We’re located at: Garden House, Mezzanine Level, Eighty Strand, London, WC2R 0DT
