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How do I create an account?
You can create a lululemon account to save your preferred methods of payment, delivery address, wish lists and more on the "Create my Account" page. Click here to create a new account.
Do I need to create an account?
No, you’re still able to complete a purchase as a guest. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.
I can’t log into my EU account. Why?
If you are an existing customer that previously ordered from www.eu.lululemon.com, then you will need to create a new account to shop our new website, here.
If you already created a new account and have forgotten your password, you can reset your account by clicking the "Forgot Password?" at the bottom of the account login page.
How do I reset my account password?
You can reset your account password by clicking the "Forgot Password?" link at the bottom of the account login page.
How can I sign up for lululemon newsletters?
You can sign up for lululemon newsletters by entering your name and email address in the lululemon sign up form at the bottom of our website.
How do I update my newsletter preferences and languages?
You can update your newsletter preferences, including your language, by clicking the link to update your preferences at the bottom of your email.
How do I stop receiving newsletters or marketing emails?
You can unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of your email.
How do I delete my account?
You can request to have your account deleted by using the following form here.
I cannot access my delivery point, can I cancel my order?
If your order was placed less than 1 hour ago, please contact our Guest Education Centre here. If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original method of payment. Please keep an eye on your tracking to follow the progress of your parcel. Please allow three weeks once the order has been returned to us for the money to show in your account.
It's my first time ordering on www.eu.lululemon.com, what do I need to know?
Place an order for delivery to EU on www.eu.lululemon.com by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.
How do I see orders I made on www.eu.lululemon.com?
If you've placed an order on www.eu.lululemon.com and you have an account, you will still be able to see your order history by signing in and clicking on "Profile". You can also check your order and return status here.
Do I need to have an account to place an order online?
You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.
How do I know if my order is processed?
A pre-authorization is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is shipped, you will be charged and sent a shipping confirmation email.
Where can I find my order number?
Once your order is placed, you’ll be sent an order confirmation email with your order number and details.
Can someone help me place my order online?
Absolutely! Contact our Guest Education Centre here for help on placing your online order.
Is ordering from lululemon over the internet secure?
Yes. We've taken several steps to ensure all information received from our customers online is secure.
Can I get an invoice for my order?
Yes; to download your Invoice please log into your account, select your order, select ‘View Sales Receipt’. If you checked out as guest, please use the Check Your Order form. Enter your order number and associated email address, select ‘View Sales Receipt’. Keep in mind you can’t view your invoice until payment has been processed. If any items are returned the Sales Receipt will be updated once a refund is processed.
Will I receive a shopper with my order?
As part of our journey towards a sustainable and waste-free future we have made the decision to no longer include our branded shoppers with orders placed online. However, if you would still like to receive a shopper with your order, please visit any lululemon store with your order confirmation and we will be happy to provide you with one. If you have any feedback, please contact our GEC team who will be happy to support you.
How can I check my order and delivery status?
Once you have placed your order online, allow 1-2 business days for us to process your order and send it from our distribution centre before you can begin to track your order. You will then receive an order confirmation email, with a link to track your order. You can also track your order here.
What is your delivery time & cost?
Your order delivery time depends on the delivery method you choose:
We offer free standard shipping on all orders to the following countries:
Austria / Czech Republic / Ireland / Monaco / Poland / Slovenia / Switzerland / Belgium / Luxemburg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia/ Spain / Sweden / Liechtenstein / Croatia / Denmark / Portugal / Iceland / Greece / Kuwait / UAE
Standard (4-7 business days): its on us!
We offer express delivery to the following countries:
Austria / Belgium / Croatia / Denmark / Estonia / Finland / Greece/ Ireland / Italy / Latvia / Lithuania / Luxembourg / Netherlands / Norway / Poland / Portugal / San Marino / Slovakia / Slovenia / Spain / Sweden / Switzerland
How long does express delivery take?
Austria / Belgium / Denmark / Ireland / Italy / Latvia / Lithuania / Luxembourg / Netherlands / Norway / Poland / Portugal / San Marino / Slovakia / Slovenia / Spain / Sweden / Switzerland
Express Delivery (1-2 business days depending on destination): (€8 - €15)
Croatia / Estonia / Finland / Greece
Express Delivery (2-5 business days depending on destination): (€10 - €15)
Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the UK and the Netherlands.
*Please note that for express delivery your order must be placed before 12pm CET for same day shipment. If your order is placed after this time your order will be dispatched the next business day.
Where do you ship to?
Austria / Czech Republic / Ireland / Monaco / Poland / Slovenia / Switzerland / Belgium /Denmark / Luxemburg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain /Sweden / Liechtenstein / Croatia / Greece / Portugal / Iceland / Kuwait / UAE
Do you deliver to PO Boxes?
Unfortunately we do not deliver to PO boxes.
Can I order online and pick up my order from a lululemon store?
Not at the moment, but we’re working on it! Stay tuned.
Will I have to pay taxes and duties to receive my order?
If you are shipping to one of these countries, no, all relevant import taxes and duties will be included in the product price
Austria / Czech Republic / Ireland / Poland / Slovenia / Switzerland / Belgium / Denmark / Luxemburg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain / Sweden / Croatia / Greece / Portugal / Monaco
If you are shipping to one of these countries product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination, you will be required to pay all applicable import duties, customs and local sales taxes for where you’re shipping to.
Liechtenstein / Iceland / Kuwait / United Arab Emirates / Canary Islands
What is the final date I can place an order for delivery for Christmas?
| Standard Delivery Cut Off | Countries |
|---|---|
| 14th Dec | Estonia, Greece, Lithuania |
| 16th Dec | Austria, Croatia, Denmark, Finland, Italy, Poland, Portugal, San Marino, Slovakia, Slovenia, Sweden, Switzerland |
| 20th Dec | Belgium, Ireland, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands |
| Express Delivery Cut Off | Countries |
|---|---|
| 20th Dec 12 noon (GMT) | Croatia, Estonia, Finland, Greece |
| 21st Dec 12 noon (GMT) | Austria, Belgium, Denmark, Ireland, Italy, Lithuania, Liechtenstein, Latvia, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Sweden, Switzerland |
Not quite right? If you're looking to make a return, breathe easy. Returns are free* and can be done in person by visiting stores or by mail. Final sale items like face masks, gift cards and headwear are yours for keeps.
What is your returns policy?
Our returns policy is as follows:
*If you're returning from a country outside of the EU and EEA you will be subject to return postage costs.
Note: subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masks and gift cards. Swimwear must be returned with hygienic liner intact.
*Please note orders placed between November 1st and December 25th can be returned up until January 23rd.
If I purchase a gift during the Christmas period, will I only have 30 days to return?
Any orders placed between November 1st and December 25th can be returned up until January 23rd.
How do I return an online purchase?
You can return an online purchase for free to your nearest store or by post. Here’s how:
Return to store:
Online purchases may be returned to any lululemon store (excluding concessions and outlets– Harrods, Selfridges, Brown Thomas, Le Bon Marché Oberpollinger, NK, Bicester Village, Wertheim Village). Set up your return here and select ‘Return to Store’, then head in with your original packslip and return confirmation.. You can find your nearest store here.
Note: We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.
Return by post:
To make an online return, follow these easy steps:
Once your parcel has been scanned by UPS, you can track your return via the link in your return confirmation email.
What if I don't have access to a printer?
For help please contact our Guest Education Centre here. For in-store returns, you can show the Educator your return confirmation directly on your phone.
When will I get my refund after I have returned my order?
Once we receive your return at our warehouse, it will take 15-20 business days to process. After your return has been processed, your funds will be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.
How many days do I have to return my order?
Returns are free and easy within 30 days of receiving your order if they qualify as per our returns policy.
Where can I find my return number?
Your return authorisation number is included on your return receipt once you generate your return. Be sure to include this receipt inside your return for ease of processing.
I've lost my shipping label/return receipt. What do I do?
You can get a copy of your return label at any time through our returns portal by accessing your return information here, or find it attached to your return confirmation email.
I logged into the returns portal but can't select my items to return them, what's going on?
If you can't select your items to return, it is because your items were received more than 30 days ago and are now outside the change-of-mind returns period. If this is not the case, or you would like to process a quality return outside this period, please head into store or contact our GEC to process your return.
Can I return an online or store purchase in another country?
Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). Please keep in mind that the items you bring back will be valued in the currency of the country processing the return.
Can I exchange my product(s)?
Yes! Please bring your product back to your nearest store. Find out where yours is here.
Do you offer gift receipts?
We do not currently offer gift receipts for online purchases.
Can I return a gift purchase?
Please contact our Guest Education Centre here or visit a lululemon store find your nearest location here to arrange for an exchange of a gifted item.
What currency can I shop in?
If you’re shipping to Switzerland from eu.lululemon.com, you can shop in CHF. All other countries listed below are available to shop in Euros:
Austria / Czech Republic / France / Germany / Ireland / Monaco / Poland / Slovenia / Switzerland / Belgium / Denmark / Luxemburg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain / Sweden / Liechtenstein / Croatia / Greece / Portugal / Iceland / Kuwait / Saudi Arabia / UAE
What payment types do you accept?
We accept Visa Debit, Visa Credit, Mastercard, American Express, JCB, PayPal and Gift Cards. Please note, we cannot split payments between credit cards. However, we can accept payments split by gift cards and credit cards.
When will I be charged for my order?
A pre-authorisation is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order. Once your order is sent for delivery, you will be charged and sent a delivery confirmation email. The pre-authorisation will drop in 7-10 business days.
Can my billing and delivery address be different?
Yes, you’re billing and delivery address can be different.
Do you sell gift cards?
Yes. You can purchase physical gift cards in store and e-gift Cards online. They can be redeemed in-store or online and should be treated like cash as they cannot be replaced. Gift cards and e-gift cards are final sale.
E-gift cards can only be purchased online and are delivered via email. They can be redeemed in-store or online, just like a physical card. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE.
How do I check the balance and transaction history on my gift card?
You can check the balance online when placing an order and selecting your payment option. Gift Card will be found under “More Options” during the checkout process.
Alternatively, you can also check the balance of your gift card in store too. Regarding the transaction history, you can reach out to the GEC for us to look into this.
Where can I redeem my gift card?
You can redeem your gift card both online and in-store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and or Brown Thomas, or with our wholesale partners.
Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE. Note that gift cards purchased in China, Mexico, Dubai or Qatar can only be redeemed in the same country of purchase.
How can I redeem my gift card?
The payment is done at the very end of the checkout process and not at the billing stage.
Follow these steps once you have checked out:
1) Fill in your contact and shipping information and select your shipment method.
2) Continue to Billing.
3) Select your payment method. Gift Card can be found under ‘More Options’.
4) Review Order.
5) Tick the Terms and Conditions box and proceed to Payment.
6) You will be redirected to a Givex Portal on which you will have to enter the Gift Card number and its PIN.
If your gift card balance is not enough to complete the order, you can pay the rest with either a credit card or another gift card. Note that you can combine up to five gift cards in a transaction.
I want to place an order online using my gift card. Can I combine it with PayPal if there isn’t enough money on the gift card?
At the moment, gift card payments cannot be combined with PayPal. However, you can combine one with a credit card or another gift card.
I lost my gift card, what should I do?
We can’t replace them if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash.
Will I be refunded on the same gift card if I return a product?
If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed.
If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used.
Will my gift card expire?
Our gift cards are good to use in-store or online; they also never expire or depreciate and are final sale. They're treated like cash, which means if they're lost or stolen, we cannot replace them.
Where is my nearest lululemon store?
You can find your nearest lululemon store using our store finder here.
What is We Made Too Much?
We Made Too Much is a collection of gear and products that offer you a chance to invest less, sweat more. You can find our We Made Too Much collection for Women here and Men here.
How do I use a promotion code?
You can use a promotion code by entering it into the promotion code box in the checkout.
My promotion code isn’t working. What do I do?
Here’s what you can do:
-Check the terms and conditions of your promotion, to ensure the products in your basket are included in the promotion.
-Make sure to double check the promocode’s spelling
-Our promocodes are case sensitive, so ensure you’re using capitals in the right places
If your promotion code still isn’t working, contact our Guest Education Centre (GEC) here for more support.
Why doesn’t my promotion apply the correct discount to my order?
Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions. Some items will be excluded from the promotion you wish to use.
Why won’t my promotion code work on We Made Too Much products?
We Made Too Much products are often excluded from promotions as they are already at a reduced price. Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions.
How do I get the link to the SeaWheeze Shop?
You’re in luck – this year everyone can get in on the magic of SeaWheeze and shop the Store. The styles are exclusive and available for a limited time but they’re open for everyone to buy. To access the shop, visit lululemon.com or use your lululemon app and select the SeaWheeze tile.
Why is the SeaWheeze Shop not exclusive to runners?
We want to create a truly inclusive experience and bring the magic of SeaWheeze to everyone. Opening the SeaWheeze Shop to all guests, runners and non-runners alike – allows us to do that!
Are there limits to how much product I can buy?
Yes! You can buy up to 10 items within a 24-hour period in the SeaWheeze Shop. Some things to note within this limit, you can buy as many reflective items as you like (inside of the limit) and the limiting does not extend to accessories, you can buy as many as you like. Guests can return after a 24-hour period and purchase additional items if they wish.
Will you restock a style once it’s sold out?
No! Once a style or size is sold out, you won’t see it again.
Will there be more product available throughout the week?
No! All product available in the SeaWheeze assortment is now available online – there will be no additional product style or size drops.
What sizes are available?
We carry sizes 2-12 across the entire women’s assortment, sizes 0-20 across select sizes in the women’s assortment and sizes S-XXL in our men’s assortment. Note:
Each market purchased to suit their needs and size runs may vary market to market.
Does the product have an exclusive logo (swogo) on it?
Yes! All SeaWheeze product carries an exclusive logo to commemorate SeaWheeze 2021.
Will the product be available in store?
No! The entire exclusive SeaWheeze product line is available online-only – no product will hit our stores.
How long is the product available for?
Product is available for a limited time only and will disappear from lululemon.com on Tue Aug 31. Be sure to get your exclusive product before it’s gone!
Can I return or exchange the product I purchased?
Yes! Sales of SeaWheeze product follow the refund and return policies of the market. Reference the refund policy of the market for more information.
I am a lululemon Ambassador / Sweat Collective / Employee, can I use my discount?
Yes! All discounts currently active for online sales are valid for purchases on the SeaWheeze Shop. Please follow the guidelines set out by your discount when purchasing SeaWheeze product.
Will there be a SeaWheeze Showcase Store at SeaWheeze in 2022?
We are closely monitoring the COVID-19 situation and while we cannot predict the future, we do hope we are able to come together again in 2022 for the lululemon SeaWheeze Half Marathon and Sunset Festival. The SeaWheeze Showcase Store at the Vancouver Convention Centre has always been a big part of event weekend and we plan to keep it that way!
Why is the reflective gear so expensive?
Reflective product within the exclusive SeaWheeze collection is available at entry level and premium price points this year so all guests have an opportunity to take a piece of reflective home. Our reflective styles are priced higher than other product due to the cost of manufacturing the reflective product.
Can I return something if it doesn’t fit?
We’re so excited and we just can’t hide it. SeaWheeze gear is final sale for those in North America. If you’re located in one of the international markets that has access to our SeaWheeze gear you will be eligible for a return or refund. Our international markets are governed by consumer laws unique to their regions. Check out the site in your market for more details on the return policy.
Why can people in INTL markets return and just because I’m in NA I can’t return or get a refund?
SeaWheeze gear will always hold a special place in our hearts, as it does in your wardrobe. While we can’t come together in our SeaWheeze Showcase Store located in Vancouver, we want to hold on to what makes the shop special. This gear is limited edition and you won’t see it make a comeback in years to come. Just as all gear sold in the showcase store is final sale, so will this online version.
If you'd like a hand with sizing, or have any questions about specific fabrics feel free to send us a direct message and we'd be more than happy to chat with you more.
Where can I find your size guide?
We use North American US sizing on our gear. To find your local size equivalent, use our size guides located here or on each product page.
What sizes are your products?
All our gear is sized using North American US sizing. You can find the size on each product page online or the product hangtag and label in stores.
I have questions about your events. Where do I find more info?
Find out everything you need to know about lululemon events happening in your area here.
Where do I find info about Sweatlife Festival?
Find out everything you need to know about Sweatlife Festival in our FAQs here.
Got questions for a specific department?
We’ve got the answers. Contact them below:
MEDIA
Contact our media team here.
INVESTORS
Learn about our investors here.
STRATEGIC SALES
Learn about our Strategic Sales team here.
Find everything you need to know about how to look after for your gear under the "Care" tab on the product page.
Will Brexit impact my order?
Our Distribution Centre is based in the Netherlands. We do not anticipate any impact to deliveries or returns within the EU.
How long will it take for my order to be delivered?
Once you have placed your order online, allow 1-2 business days for us to process and send it from our distribution centre in the Netherlands before tracking your order. The delivery time is then 3-4 business days, please see our Shipping & Delivery section.
Will I have to pay taxes and duties to receive my order?
If you are shipping to one of these countries, then no—all relevant import taxes and duties will be included in the product price.
Austria / Czech Republic / Ireland / Poland / Slovenia / Switzerland / Belgium / Denmark / Luxemburg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain / Sweden / Croatia / Greece / Portugal
If you are shipping to one of these countries, product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination, you will be required to pay all applicable import duties, customs and local sales taxes for where you’re shipping to.
Monaco / Liechtenstein / Iceland / Kuwait / UAE/ Canary Islands
How do you ship your orders?
We use UPS. You can start tracking your order once it’s shipped.
How can I return my order from outside the UK?
Our warehouse and return center is located in the Netherlands and you can simply use our online portal to arrange for a free return—see our return and refund information here.
Returns must be made within 30 days from the delivery date.
Will I pay extra shipping costs when returning products?
No, there are no extra costs to return your item(s) to us.
How long will it take me to be refunded for my return?
Once we receive your return at our warehouse, it will take 5-7 business days to process. After your return has been processed, your funds will be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.
Will the same products be available to customers outside of UK?
Yes, the same product assortment will be available to all our customers.
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