Gift Cards
Yes you can purchase physical gift cards in store and e-gift Cards online, however at present they can only be redeemed in store. We are working on this, please stay tuned.
E-gift cards can only be purchased online and are delivered via email. They can be redeemed in-store or online, just like a physical card. Unfortunately, our gift cards cannot be redeemed in the following locations: Bahrain, Denmark, Kuwait, UAE, Qatar.
Currently gift card balance cannot be checked online. Please stay tuned, we are working on this.
In the meantime you can check the balance of your gift card in store. Regarding the transaction history, you can reach out to the GEC for us to look into this.
In Belgium, Denmark, Greece, Hungary, Italy, the Netherlands, Norway, Poland, Romania, Sweden and Switzerland, gift cards purchased in-store and e-gift cards purchased online are not interchangeable. This means that a gift card bought in a physical store can only be used in-store, while an e-gift card can only be used for online purchases.
The payment is done at the billing stage. Follow these steps to redeem your gift card:
1) Fill in your contact and shipping information and select your shipment method.
2) Continue to Billing.
3) Select your payment method. Gift Card can be found above the list of payment options.
4. Enter the gift card number and pin to check your balance and redeem the balance.
4) Review Order.
5) Finally, tick the Terms and Conditions box and ‘submit order’ to place your order.
Please note that you can redeem up to two gift cards per order plus one credit card.
Unfortunately at the moment, we are unable to support payment with gift card. We are working on this, please stay tuned.
We can’t replace them if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash.
If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed.
If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used.
Our gift cards are good to use in-store or online; they do not expire. They're treated like cash, which means if they're lost or stolen, we cannot replace them.
In Belgium, Denmark, Greece, Hungary, Italy, the Netherlands, Norway, Poland, Romania, Sweden and Switzerland, gift cards purchased in-store and e-gift cards purchased online are not interchangeable. This means that a gift card bought in a physical store can only be used in-store, while an e-gift card can only be used for online purchases.
Gift cards can be purchased online in GBP, EUR and CHF.
Please note gift cards purchased in CHF can only be used on the CH site and in Swiss stores.
Yes, gift cards are only available to purchase online in GBP, EUR and CHF, however they can be redeemed on site when placing an order in your local currency.
Yes, localised currencies such as NOK and SEK can be used on the Norway and Sweden sites.
At present our gift card partner, CashStar, only offers gift cards in GBP, EUR and CHF. Don’t worry, you can still redeem your gift cards on sites that use localised currencies such as NOK and SEK.
Yes, you can redeem gift cards in EUR and GBP in your local store even if the currency used in the store is in another currency (e.g. NOK or SEK).
When you return an item purchased in NOK with a gift card in EUR, your refund will be based on the amount you originally paid at the time of purchase, not the exchange rate at the time of return.
Note: If you return an item to a store that was purchased with a gift card, a new gift card will be issued for your refund.
