Ordering & Payment

Ordering

Place an order for delivery to EU on https://www.eu.lululemon.com by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.

If you've placed on order on www.lululemon.co.uk and you have an account, you will still be able to see your order history by signing in and clicking on "Profile". You can also check your order and return status here.

You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.

Yes, the price shown at checkout is inclusive of all promotions and discounts applied. 



Payment for your order will be taken upon order placement and payment will be collected by ESW our international sales partner. The transaction will appear in your statement under US Direct E-commerce Ltd. For orders placed with PayPal transactions will appear under ESWlululemon. 


Once your order is shipped, you will be charged and sent a shipping confirmation email. 



Once your order is placed, you’ll be sent an order confirmation email with your order number and details.

We are currently in the process of removing all pack slips from our online orders.


During the transition you may still receive a pack slip in your order.


Absolutely! Contact our Guest Education Centre here for help on placing your online order.

Yes; to download your VAT Invoice please log into your account, select your order, select ‘View Invoice’. If you checked out as guest, please use the Check Your Order form. Enter your order number and associated email address, select ‘View Invoice.

Keep in mind you can’t view your invoice until payment has been processed. If any items are returned the Invoice will be updated once a refund is processed.


Yes. We've taken several steps to ensure all information received from our customers online is secure.

You can cancel your order within 1 hour of the order being placed. This can be done through your account profile or by following this link. If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. You will always have the option to return the order for a full refund once received. 



 

Payment

We accept the below payment methods: 

 

Visa, Mastercard, American Express, Diners, Discover, Maestro. Electron, JCB, PayPal, PayPal Express, Apple Pay, Google and Klarna Pay Later.  

 

Please note, we cannot split payments between credit cards. 



Payment for your order will be taken upon order placement and payment will be collected by ESW our international sales partner. The transaction will appear in your statement under US Direct E-commerce Ltd. For orders placed with PayPal transactions will appear under ESWlululemon. 



Yes, your billing and delivery address can be different.

Treat your inbox to 10% off your first purchase.