Have questions about your order, shipping, us or our gear? Our Guest Education Centre (GEC) is here to help.
Here’s how to reach us:
Live Chat: 7am - 8pm GMT
Email: 9am - 8pm GMT
Live Chat: 2pm - 8pm GMT
Email: 2pm - 8pm GMT
Live Chat: 2pm - 8pm GMT
Email: 2pm -8pm GMT
Live chat: Chat to us here
Email us: Send email
Store locator: Want to find the closest store to you? Use our store locator, here.
Press Inquiries: If you have any questions for our public relations team, please email us at [email protected].
Store Support Centre (SSC): Our European Store Support Centre (SSC) is located in London. It's where you can find everyone from our business operations to community relations teams. We’re located at: 57-59 Long Acre London, United Kingdom WC2E 9JL
DISCLOSURE OF PERSONAL DATA
We do not share personal data about you with third parties except as follows: a.Our affiliates and subsidiaries. We disclose your personal data to our holding company, subsidiaries and affiliates, including lululemon athletica inc.lululemon usa inc. and lululemon athletica canada inc., for the purposes described in the “Use of Your Personal Data” section ABOVE. Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data as described in the “Data Transfers” section BELOW. b. Our Service Providers.We share personal data with third parties that perform services for us, including customer support, web hosting, information technology, payment processing, product fulfilment, fraud control, direct mail and email distribution, contest, event, sweepstakes and promotion administration, and analytics services. We only share with service providers the personal data that they need to perform services for us. Since our service providers are located around the world, please note that these disclosures involve cross-border transfers of your personal data as described in the “Data Transfers” section BELOW. c. Corporate Transactions. Personal data may be disclosed or transferred as part of, or during negotiations of any purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitisation or financing involving lululemon. d. Professional Advisors. We share personal data with our legal, financial, insurance and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of lululemon’s business or operations. e. Compliance with Law. We disclose personal data when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. f. Consent. We share personal data with third parties when we have your consent to do so. For example, if you decide to participate in certain interactive areas or features of our websites, such as creating a public profile and posting your goals, you consent to the disclosure of this information to other users of our websites.
We have physical, technical and administrative measures in place to help protect personal data from loss, unauthorised access or processing, modification, disclosure, damage, alteration, destruction or other misuse. Unfortunately, the transmission of information via the internet is not completely secure or private. You understand that any messages or information you send to our websites may be read or intercepted by others. If you have any questions about the security of personal data collected by lululemon contact us HERE.
YOUR PERSONAL DATA RIGHTS Subject to certain limitations and exceptions, you have the following legal rights regarding our processing of your personal data: A right to obtain information: You have the right to request information about how we process your personal data. A right of access: You have the right to request access to, or a copy of, the personal data we process about you. A right of rectification: You have the right to request that we correct or supplement inaccurate or incomplete personal data we process about you. A right of erasure: You have the right to request that we delete personal data about you. A right to restriction of processing: You have the right to request that we restrict processing of your personal data, so that we can store such data but not otherwise process it. A right to data portability: In certain circumstances, you have the right to request that we provide the personal data which you provided to us in a structured, commonly used and machine-readable format, and you have the right to transmit such data to another controller without hindrance from lululemon. A right to object to processing: You have the right to request that we stop processing personal data about you. For example, when your personal data is processed for email marketing purposes, you have the right to object to such processing at any time by clicking on the “unsubscribe” link at the bottom of such marketing communications. A right to revoke your consent: When our processing is based on your consent, you have the right to revoke such consent at any time. The right to file a complaint:You have the right to file a complaint regarding our data protection practices with a supervisory authority. You can do so by contacting your country’s supervisory authority. If you would like to exercise any of these rights or if you have any questions or enquiries relating to our privacy practices or procedures, you may write to the Privacy Officer at the addresses provided below.
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