Help

 

 

My account

Ordering

Shipping & Delivery

Returns & Refunds

Payment

Gift Cards

Find a Store

Promotions & Discounts

Products

Size Guides

Events

Contact Us

Garment Care

Brexit

 


 

My account

 

How do I create an account?
You can create a lululemon account to save your preferred methods of payment, delivery address, wish lists and more on the "Create my Account" page. Click here to create a new account.

Do I need to create an account?
No, you’re still able to complete a purchase as a guest. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.

I can’t log into my EU account. Why?
If you are an existing customer that previously ordered from www.eu.lululemon.com, then you will need to create a new account to shop our new website, here.

If you already created a new account and have forgotten your password, you can reset your account by clicking the "Forgot Password?" at the bottom of the account login page here.

How do I reset my account password?
You can reset your account password by clicking the "Forgot Password?" link at the bottom of the account login page.

How can I sign up for lululemon newsletters?
You can sign up for lululemon newsletters by entering your name and email address in the lululemon sign up form at the bottom of our website.

How do I update my newsletter preferences and languages?
You can update your newsletter preferences, including your language, by clicking the link to update your preferences at the bottom of your email.

How do I stop receiving newsletters or marketing emails?
You can unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of your email.

How do I delete my account?
You can request to have your account deleted by using the following form here.

 

 


 

Ordering

It's my first time ordering on www.eu.lululemon.com, what do I need to know?
Place an order for delivery to EU on www.eu.lululemon.com by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.

How do I see orders I made on www.eu.lululemon.com?
If you've placed on order on www.eu.lululemon.com and you have an account, you will still be able to see your order history by signing in and clicking on "Profile". You can also check your order and return status here.

Do I need to have an account to place an order online?
You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.

How do I know if my order is processed?
A pre-authorization is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is shipped, you will be charged and sent a shipping confirmation email.

Where can I find my order number?
Once your order is placed, you’ll be sent an order confirmation email with your order number and details.

Can someone help me place my order online?
Absolutely! Contact our Guest Education Centre here for help on placing your online order.

Is ordering from lululemon over the internet secure?
Yes. We've taken several steps to ensure all information received from our customers online is secure.

Can I get a VAT invoice for my order? 

Yes; to download your VAT Invoice please log into your account, select your order, select ‘View Sales Receipt’. If you checked out as guest, please use the Check Your Order form. Enter your order number and associated email address, select ‘View Sales Receipt’. Keep in mind you can’t view your invoice until payment has been processed. If any items are returned the Sales Receipt will be updated once a refund is processed.

 

 

 


 

Shipping & Delivery


How can I check my order and delivery status?
Once you have placed your order online, allow 1-2 business days for us to process your order and send it from our distribution centre before you can begin to track your order. You will then receive an order confirmation email, with a link to track your order. You can also track your order here.

What is your delivery time & cost?
Your order delivery time depends on the delivery method you choose:

Austria / Czech Republic / Ireland / Monaco / Poland / Slovenia/ Switzerland
Standard (3-7 business days): it’s on us! 

Belgium /Luxemburg / Netherlands
Standard (2-3 business days): it’s on us!

Estonia/ Finland / Italy / Latvia / Lithuania/ Norway / Slovakia/ Spain / Sweden/ Liechtenstein/Croatia/Denmark/Portugal/ Iceland
Standard (2-3 business days): it’s on us! 

Greece
Standard (2-3 business days): it’s on us!

Kuwait/UAE/Israel/Bahrain 
Standard (2-3 business days): it’s on us!

Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the UK and France. You will receive a notification if we have any difficulties with processing your order shortly after the issue is identified.

Where do you ship to?

Austria / Czech Republic / Ireland / Monaco / Poland / Slovenia / Switzerland / Belgium / Denmark / Luxembourg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain / Sweden / Liechtenstein / Croatia / Greece / Portugal / Iceland / Kuwait / Saudi Arabia / UAE

Do you deliver to PO Boxes?
Unfortunately we do not deliver to PO Boxes.

Can I order online and pick up my order from a lululemon store?
Not at the moment, but we’re working on it! Stay tuned.

Will I have to pay taxes and duties to receive my order?
If you are shipping to one of these countries, no, all relevant import taxes and duties will be included in the product price. 

Austria / Czech Republic / Ireland / Poland / Slovenia / Switzerland / Belgium / Denmark / Luxemburg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain / Sweden / Croatia / Greece / Portugal  

If you are shipping to one of these countries product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination, you will be required to pay all applicable import duties, customs and local sales taxes for where you’re shipping to. 

Monaco / Liechtenstein / Iceland / Kuwait  / UAE/ Canary Islands 

 

 


 

Returns & Refunds

 

Not quite right? If you're looking to make a return, breathe easy. Returns are free* and can be done in person by visiting stores or by mail. Final sale items like face masks, gift cards and headwear are yours for keeps.

What is your returns policy?

Our returns policy is as follows:

  • We offer free* returns
  • Returns must be made within 30 days from the delivery date
  • All merchandise must be unwashed and unworn with the original hangtags attached
  • Proof of payment must accompany the return
  • All garments are subject to inspection

*If you're returning from a country outside of the EU and EEA you will be subject to return postage costs.

Note: subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masks and gift cards. Swimwear must be returned with hygienic liner intact.

How do I return an online purchase?

You can return an online purchase for free to your nearest store or by post. Here’s how:

Return to store:

Online purchases may be returned to any lululemon store (excluding concessions and outlets – Harrods, Selfridges, Brown Thomas, Le Bon Marché Oberpollinger, NK, Bicester Village, Wertheim Village). Set up your return here and select ‘Return to Store’, then head in with your original packslip and return confirmation. You can find your nearest store here. 

Note: We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.

Return by post:

To make an online return, follow these easy steps:

  1. Click the button below to start your return.
  2. Enter your order number and email address
  3. Select the item(s) you wish to return
  4. A pre-paid shipping label and a return receipt will be generated for you to download and will also be emailed to you directly
  5. Print the shipping label and return receipt
  6. Place your item(s) in the reusable shipping bag or box.
  7. Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible
  8. Drop off at nearest UPS Drop off location

Once your parcel has been scanned by UPS, you can track your return via the link in your return confirmation email.

START RETURN HERE

What if I don't have access to a printer?

For help please contact our Guest Education Centre here. For in-store returns, you can show the Educator your return confirmation directly on your phone.

When will I get my refund after I have returned my order?

Once we receive your return at our warehouse, it will take 15-20 business days to process. After your return has been processed, your funds will be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.

How many days do I have to return my order?

Returns are free and easy within 30 days of receiving your order if they qualify as per our returns policy.

Where can I find my return number?

Your return authorisation number is included on your return receipt once you generate your return. Be sure to include this receipt inside your return for ease of processing.

I've lost my shipping label/return receipt. What do I do?

You can get a copy of your return label at any time through our returns portal by accessing your return information here, or find it attached to your return confirmation email.

I logged into the returns portal but can't select my items to return them, what's going on?

If you can't select your items to return, it is because your items were received more than 30 days ago and are now outside the change-of-mind returns period. If this is not the case, or you would like to process a quality return outside this period, please head into store or contact our GEC to process your return.

Can I return an online or store purchase in another country?

Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). Please keep in mind that the items you bring back will be valued in the currency of the country processing the return.

Can I exchange my product(s)?

Yes! Please bring your product back to your nearest store. Find out where yours is here.

Do you offer gift receipts?

We do not currently offer gift receipts for online purchases.

Can I return a gift purchase?

Please contact our Guest Education Centre here or visit a lululemon store find your nearest location here to arrange for an exchange of a gifted item.

 

 


 

Payment

 

What currency can I shop in?
If you’re shipping to Switzerland from eu.lululemon.com, you can shop in CHF. All other countries listed below are available to shop in euros:

Austria / Czech Republic / France / Germany / Ireland / Monaco / Poland / Slovenia / Switzerland / Belgium / Denmark / Luxembourg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain / Sweden / Liechtenstein / Croatia / Greece / Portugal / Iceland / Kuwait / Saudi Arabia / UAE

What payment types do you accept?
We accept Visa Debit, Visa Credit, Mastercard, American Express, JCB, PayPal and Gift Cards. Please note, we cannot split payments between credit cards. However, we can accept payments split by gift cards and credit cards.

When will I be charged for my order?
A pre-authorisation is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order. Once your order is sent for delivery, you will be charged and sent a delivery confirmation email. The pre-authorisation will drop in 7-10 business days.

Can my billing and delivery address be different?
Yes, you’re billing and delivery address can be different.

 

Gift Cards

 

Do you sell gift cards? 
Yes. You can purchase physical gift cards in store and e-gift Cards online. They can be redeemed in-store or online and should be treated like cash as they cannot be replaced. Gift cards and e-gift cards are final sale. 

E-gift cards can only be purchased online and are delivered via email. They can be redeemed in-store or online, just like a physical card. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE. 

How do I check the balance and transaction history on my gift card? 
You can check the balance online when placing an order and selecting your payment option. Gift Card will be found under “More Options” during the checkout process. 

Alternatively, you can also check the balance of your gift card in store too. Regarding the transaction history, you can reach out to the GEC for us to look into this. 

Where can I redeem my gift card? 
You can redeem your gift card both online and in-store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and or Brown Thomas, or with our wholesale partners.  

Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, UAE. Note that gift cards purchased in China, Mexico, Dubai or Qatar can only be redeemed in the same country of purchase. 

How can I redeem my gift card? 
The payment is done at the very end of the checkout process and not at the billing stage. 

Follow these steps once you have checked out: 

1) Fill in your contact and shipping information and select your shipment method. 

2) Continue to Billing. 

3) Select your payment method. Gift Card can be found under ‘More Options’. 

4) Review Order. 

5) Tick the Terms and Conditions box and proceed to Payment. 

6) You will be redirected to a Givex Portal on which you will have to enter the Gift Card number and its PIN. 

If your gift card balance is not enough to complete the order, you can pay the rest with either a credit card or another gift card. Note that you can combine up to five gift cards in a transaction. 

I want to place an order online using my gift card. Can I combine it with PayPal if there isn’t enough money on the gift card? 
At the moment, gift card payments cannot be combined with PayPal. However, you can combine one with a credit card or another gift card.  

I lost my gift card, what should I do? 
We can’t replace them if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash. 

Will I be refunded on the same gift card if I return a product? 
If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed. 

If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used. 

 


 

Find a store

 

Where is my nearest lululemon store?
You can find your nearest lululemon store using our store finder here.

 

 


 

Promotions & Discounts

 

What is We Made Too Much?
We Made Too Much is a collection of gear and products that offer you a chance to invest less, sweat more. You can find our We Made Too Much collection for Women here and Men here.

How do I use a promotion code?
You can use a promotion code by entering it into the promotion code box in the checkout.

My promotion code isn’t working. What do I do?
Here’s what you can do:
-Check the terms and conditions of your promotion, to ensure the products in your basket are included in the promotion.
-Make sure to double check the promocode’s spelling
-Our promocodes are case sensitive, so ensure you’re using capitals in the right places

If your promotion code still isn’t working, contact our Guest Education Centre (GEC) here for more support.

Why doesn’t my promotion apply the correct discount to my order?
Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions. Some items will be excluded from the promotion you wish to use.

Why won’t my promotion code work on We Made Too Much products?
We Made Too Much products are often excluded from promotions as they are already at a reduced price. Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions. 

 

 


 

Products

 

The product I want is sold out. How do I find it?
If a product you're looking for is sold out online in the style or size you want, then it may be available one of your local stores. You can check your nearest store’s inventory using our store finder here.

Also check back often, we have new products arriving online and in stores every week.

What materials are your products made from?
You can find out more about the materials and fabrics we use in our products under the "Fabric" tab on each individual product page.

 

 


 

Size guides

 

Where can I find your size guide?
We use North American US sizing on our gear. To find your local size equivalent, use our size guides located here or on each product page.

What sizes are your products?
All our gear is sized using North American US sizing. You can find the size on each product page online or the product hangtag and label in stores.

 

 


 

Events

 

I have questions about your events. Where do I find more info?
Find out everything you need to know about lululemon events happening in your area here.

Where do I find info about Sweatlife Festival?
Find out everything you need to know about Sweatlife Festival in our FAQs here.

 


 

Contact us

 

Got questions for a specific department?

We’ve got the answers. Contact them below:

MEDIA
Contact our media team here.

INVESTORS
Learn about our investors here.

STRATEGIC SALES
Learn about our Strategic Sales team here.

 


Garment care

 

Find everything you need to know about how to look after for your gear under the "Care" tab on the product page.

 

 


 

Brexit

 

Will Brexit impact my order?  
Our Distribution Centre is based in the Netherlands. We do not anticipate any impact to deliveries or returns within the EU. 

How long will it take for my order to be delivered?   
Once you have placed your order online, allow 1-2 business days for us to process and send it from our distribution centre in the Netherlands before tracking your order. The delivery time is then 3-4 business days, please see our Shipping & Delivery section.   

Will I have to pay taxes and duties to receive my order?   
If you are shipping to one of these countries, then no—all relevant import taxes and duties will be included in the product price. 
  
Austria / Czech Republic / Ireland / Poland / Slovenia / Switzerland / Belgium / Denmark / Luxemburg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain / Sweden / Croatia / Greece / Portugal   

If you are shipping to one of these countries, product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination, you will be required to pay all applicable import duties, customs and local sales taxes for where you’re shipping to.   
  
Monaco / Liechtenstein / Iceland / Kuwait / UAE/ Canary Islands   

How do you ship your orders?  
We use UPS. You can start tracking your order once it’s shipped.  

How can I return my order from outside the UK?  
Our warehouse and return center is located in the Netherlands and you can simply use our online portal to arrange for a free return—see our return and refund information here.   
Returns must be made within 30 days from the delivery date.   

Will I pay extra shipping costs when returning products?   
No, there are no extra costs to return your item(s) to us. 

How long will it take me to be refunded for my return?  
Once we receive your return at our warehouse, it will take 5-7 business days to process. After your return has been processed, your funds will be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.  

Will the same products be available to customers outside of UK?  
Yes, the same product assortment will be available to all our customers.