Help
My account
Ordering
Shipping & Delivery
Returns & Refunds
Payment
Find a Store
Promotions & Discounts
Products
Size Guides
Events
Contact Us
Garment Care
My account
How do I create an account?
You can create a lululemon account to save your preferred methods of payment, delivery address, wish lists and more on the "Create my Account" page. Click here to create a new account.
Do I need to create an account?
No, you’re still able to complete a purchase as a guest. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.
I can’t log into my EU account. Why?
If you are an existing customer that previously ordered from www.eu.lululemon.com, then you will need to create a new account to shop our new website, here.
If you already created a new account and have forgotten your password, you can reset your account by clicking the "Forgot Password?" at the bottom of the account login page here.
How do I reset my account password?
You can reset your account password by clicking the "Forgot Password?" link at the bottom of the account login page.
How can I sign up for lululemon newsletters?
You can sign up for lululemon newsletters by entering your name and email address in the lululemon sign up form at the bottom of our website.
How do I update my newsletter preferences and languages?
You can update your newsletter preferences, including your language, by clicking the link to update your preferences at the bottom of your email.
How do I stop receiving newsletters or marketing emails?
You can unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of your email.
How do I delete my account?
You can request to have your account deleted by using the following form here.
Ordering
It's my first time ordering on www.eu.lululemon.com, what do I need to know?
Place an order for delivery to EU on www.eu.lululemon.com by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.
How do I see orders I made on www.eu.lululemon.com?
If you've placed on order on www.eu.lululemon.com and you have an account, you will still be able to see your order history by signing in and clicking on "Profile". You can also check your order and return status here.
Do I need to have an account to place an order online?
You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.
How do I know if my order is processed?
A pre-authorization is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is shipped, you will be charged and sent a shipping confirmation email.
Where can I find my order number?
Once your order is placed, you’ll be sent an order confirmation email with your order number and details.
Can someone help me place my order online?
Absolutely! Contact our Guest Education Centre here for help on placing your online order.
Is ordering from lululemon over the internet secure?
Yes. We've taken several steps to ensure all information received from our customers online is secure.
Can I get a VAT invoice for my order?
Your shipment confirmation email includes all the info on your purchase, including the total VAT amount.
Can I cancel my online order?
You cannot change or cancel your order after it's been placed. But if you've changed your mind about an order, you can make a return. Find our instructions to make a return here.
Shipping & Delivery
How can I check my order and delivery status?
Once you have placed your order online, allow 1-2 business days for us to process your order and send it from our distribution centre before you can begin to track your order. You will then receive an order confirmation email, with a link to track your order. You can also track your order here.
What is your delivery time & cost?
Your order delivery time depends on the delivery method you choose:
Austria / Czech Republic / Ireland / Monaco / Poland / Slovenia / Switzerland
Standard (3-7 business days): it’s on us! Express (1 business day): €14 /CHF 20
Belgium / Denmark / Luxemburg / Netherlands
Standard (2-3 business days): it’s on us!
Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain / Sweden / Liechtenstein / Croatia
Standard (2-3 business days): it’s on us! Express (1 business day): €14 /CHF 20
Greece / Portugal / Iceland
Standard (2-3 business days): it’s on us!
Kuwait /Saudi Arabia /UAE
Standard (2-3 business days): it’s on us!
Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the UK and France. You will receive a notification if we have any difficulties with processing your order shortly after the issue is identified.
Where do you ship to?
Austria / Czech Republic / Ireland / Monaco / Poland / Slovenia / Switzerland / Belgium /Denmark / Luxemburg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain /Sweden / Liechtenstein / Croatia / Greece / Portugal / Iceland / Kuwait /Saudi Arabia /UAE
Can I order online and pick up my order from a lululemon store?
Not at the moment, but we’re working on it! Stay tuned.
Returns & Refunds
What is your returns policy?
Orders placed between November 2nd and December 25th can be returned up until January 24th.
Our returns policy is as follows:
-We offer FREE returns
-Returns must be made within 30 days from the delivery date
-All merchandise must be unwashed and unworn with the original hangtags attached
-Proof of payment must accompany the return
-All garments are subject to inspection
Note: subject to your right to cancel and your statutory rights, products excluded from return are: underwear, headwear, water bottles and gift cards. Swimwear must be returned with hygienic liner intact.
*Please note orders placed between November 1st and December 25th can be returned up until January 23rd.
If I purchase a gift during the Christmas period, will I only have 30 days to return?
Any orders placed between November 1st and December 25th can be returned up until January 23rd.
How do I return an online purchase?
You can return an online purchase for FREE to your nearest store or by post. Here’s how:
RETURN TO STORE
Online purchases may be returned to any lululemon store (excluding concessions and outlets– Harrods, Selfridges, Brown Thomas, Le Bon Marché, Bicester Village, Wertheim Village) with the original receipt. You can find your nearest store here.
*We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.
RETURN BY POST
Your order will arrive with a UPS returns label. From there:
-Package your items(s) and attach the returns label provided
-Leave your package at the nearest UPS drop-off location. Find your nearest UPS location here.
When will I get my refund after I have returned my order?
Once you have posted your items to return to us, the returns timeframe is as follows:
| Ship to warehouse in Rotterdam | Processing package | Bank refund timeframe* |
| 1-2 business days | 15-20 business days | Credit/debit card - Max 14 days Paypal - Max 7 days |
*From the moment we authorise the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods (3-10 business days). You will receive your refund via the same method that you used to pay for the product(s).
We will reimburse you from the day we:
1. Receive your online order back at our warehouse; or
2. Are informed by you about your decision to withdraw from the purchase agreement and within those 14 days (a) you have provided us with evidence that you have returned your online order or (b) we have received your online order back at our warehouse.
How many days do I have to return my order?
Returns are free and easy within 30 days of receiving your order if they qualify as per our returns policy.
Where can I find my return number?
Once we have received your return (or if you have contacted our Guest Education Centre (GEC) to help begin your return), you will receive a return confirmation email with a return number.
Can I return an online or store purchase in another country?
Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). Please keep in mind that the items you bring back will be valued in the currency of the country processing the return.
Can I exchange my product(s)?
Yes! Please bring your product back to your nearest store. Find out where yours is here.
I’ve lost my return label. What do I do?
If you have lost or misplaced your returns label, you can contact us and we will be able to provide another return label free of charge.
Do you offer gift receipts?
We do not currently offer gift receipts for online purchases.
Can I return a gift purchase?
Please contact our Guest Education Centre (GEC) here or visit a lululemon store (find your nearest location here) to arrange for an exchange of a gifted item.
Payment
What currency can I shop in?
If you’re shipping to Switzerland from eu.lululemon.com, you can shop in CHF. All other countries listed below are available to shop in euros:
Austria / Czech Republic / France / Germany / Ireland / Monaco / Poland / Slovenia / Switzerland / Belgium / Denmark / Luxemburg / Netherlands / Estonia / Finland / Italy / Latvia / Lithuania / Norway / Slovakia / Spain / Sweden / Liechtenstein / Croatia / Greece / Portugal / Iceland / Kuwait / Saudi Arabia / UAE
What payment types do you accept?
We accept Visa Debit, Visa Credit, Mastercard, American Express, JCB, PayPal and Gift Cards. Please note, we cannot split payments between credit cards. However, we can accept payments split by gift cards and credit cards.
When will I be charged for my order?
A pre-authorisation is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order. Once your order is sent for delivery, you will be charged and sent a delivery confirmation email. The pre-authorisation will drop in 7-10 business days.
Can my billing and delivery address be different?
Yes, your billing and delivery address can be different.
Find a store
Where is my nearest lululemon store?
You can find your nearest lululemon store using our store finder here.
Promotions & Discounts
What is We Made Too Much?
We Made Too Much is a collection of gear and products that offer you a chance to invest less, sweat more. You can find our We Made Too Much collection for Women here and Men here.
How do I use a promotion code?
You can use a promotion code by entering it into the promotion code box in the checkout.
My promotion code isn’t working. What do I do?
Here’s what you can do:
-Check the terms and conditions of your promotion, to ensure the products in your basket are included in the promotion.
-Make sure to double check the promocode’s spelling
-Our promocodes are case sensitive, so ensure you’re using capitals in the right places
If your promotion code still isn’t working, contact our Guest Education Centre (GEC) here for more support.
Why doesn’t my promotion apply the correct discount to my order?
Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions. Some items will be excluded from the promotion you wish to use.
Why won’t my promotion code work on We Made Too Much products?
We Made Too Much products are often excluded from promotions as they are already at a reduced price. Please check the terms & conditions associated with your promotion for all the details on inclusions and exclusions.
Soho House- 25% off for eligible Soho House members only, until May 31st 2020. Any refunds will take the discount into account. Offer strictly non-transferable and cannot be sold or exchanged for cash. lululemon reserves the right to reject use of this offer with reasonable cause. Offer can be used online at www.lululemon.co.uk, www.lululemon.de, www.lululemon.fr and eu.lululemon.com). EXCLUDES: Items marked as Sale [‘We Made Too Much’]. Offer cannot be used in conjunction with any other lululemon discount voucher or code.
Products
The product I want is sold out. How do I find it?
If a product you're looking for is sold out online in the style or size you want, then it may be available one of your local stores. You can check your nearest store’s inventory using our store finder here.
Also check back often, we have new products arriving online and in stores every week.
What materials are your products made from?
You can find out more about the materials and fabrics we use in our products under the "Fabric" tab on each individual product page.
Size guides
Where can I find your size guide?
We use North American US sizing on our gear. To find your local size equivalent, use our size guides located here or on each product page.
What sizes are your products?
All our gear is sized using North American US sizing. You can find the size on each product page online or the product hangtag and label in stores.
Events
I have questions about your events. Where do I find more info?
Find out everything you need to know about lululemon events happening in your area here.
Where do I find info about Sweatlife Festival?
Find out everything you need to know about Sweatlife Festival in our FAQs here.
Contact us
Got questions for a specific department?
We’ve got the answers. Contact them below:
MEDIA
Contact our media team here.
INVESTORS
Learn about our investors here.
STRATEGIC SALES
Learn about our Strategic Sales team here.
Garment care
Find everything you need to know about how to look after for your gear under the "Care" tab on the product page.
