Ordering & Payment

Ordering

Place an order for delivery to EU on https://www.eu.lululemon.com/en-lu/home by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.


If you've placed an order on www.eu.lululemon.com and you have an account, you will still be able to see your order history by signing in and clicking on "Profile". You can also check your order and return status here.


If your order was placed less than 1 hour ago, please contact our Guest Education Centre here. If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original method of payment. Please keep an eye on your tracking to follow the progress of your parcel. Please allow three weeks once the order has been returned to us for the money to show in your account.


You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.


A pre-authorization is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is shipped, you will be charged and sent a shipping confirmation email.


Once your order is placed, you’ll be sent an order confirmation email with your order number and details.

Absolutely! Contact our Guest Education Centre here for help on placing your online order.

Yes. To download your Invoice please log into your account, select your order, select ‘View Sales Receipt’. If you checked out as guest, please use the Check Your Order form. Enter your order number and associated email address, select ‘View Sales Receipt’.


Keep in mind you can’t view your invoice until payment has been processed. If any items are returned the Sales Receipt will be updated once a refund is processed. 


Our prices do not include VAT for Liechtenstein, Iceland, Kuwait, Saudi Arabia or UAE. All guests who shop on https://www.eu.lululemon.com will be charged a single sales price regardless of where they shop as our EU website reflects the commercial market factors across multiple jurisdictions in the European Union. 


Yes. We've taken several steps to ensure all information received from our customers online is secure.

Payment

We accept Visa Debit, Visa Credit, Mastercard, American Express, JCB, PayPal and Gift Cards. Please note, we cannot split payments between credit cards. However, we can accept payments split by gift cards and credit cards.


A pre-authorisation is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order. Once your order is sent for delivery, you will be charged and sent a delivery confirmation email. The pre-authorisation will drop in 7-10 business days.


Yes, your billing and delivery address can be different.


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